favorite place, really good italian food, fantastic lowpriced wines, great front patio, nice atmosphere, fantastic bread, favorite maryland crab ravioli
Worst place ever.
This place is simply just bad! Went there yesterday and it was one of the worst dinner experiences in a long time.
Our waiter was very old and not a bad word about that, but he was either senile or drunk. We waited 20 minutes to order and then 30 minutes for the food.
In the mean time we noticed that the staff was rolling their eyes and making faces at each-other after taking orders from the other customers. Apparently, it was 50% off that day and they were annoyed that people " only" wanted a pizza.
Then the food came and it was BAD, I had ordered a goat cheese salad with grilled chicken. On the menu it said mixed greens, but I guess at this place it means iceberg and romaine lettuce witch in my opinion isn't mixed greens. The chicken was extremely dry and cold. I called the waiter to send it back, he just looked at me and took my plate went up to the open kitchen and started pointing at me while talking to the cooks. Needless to say, this was very uncomfortable. Then a lady, I guess the manager comes down and tells me that this is how they serve it, and if I don't want it she will eat it for dinner, how rude it that?
While all of this happens, the old/drunk/senile waiter starts to open a bottle of wine at our table, WE ALREADY HAD A BOTTLE OF WINE?????
I mean, this was bad bad and bad.
We decided to leave and not eat the food and as a little bonus we waited 30 minutes for the bill and ended up paying at the counter!
STAY AWAY. The first night I was charged twice for drinks. The seafood dish had a tablespoon of seafood and I was charge way over the normal price for this dish.The second night when I said no tomatoes in my order, it came with a ton of tomatoes. I was charged extra because I changed from tomato sauce to pesto. The plate portions are too small. This is the worst place I have ever eaten in. Please stay away.
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Bad service, sticky pasta, lousy wine. Initially, everything was fine, our waiter was attentive, the restaurant wasn't too crowded, the menu looked promising. We ran into trouble when we selected a bottle of Talus Pinot Noir from the $12 wine list. The waiter did not let us taste the wine, he just poured our glasses and left it on the table. It was too sharp and had a lousy aftertaste and we both drank 2-3 sips and decided to send it back. I told the waiter that it tasted almost like it was on the verge of turning bad. He said that it had a synthetic cork and that shouldn't happen. If they were classy, they would have taken it off the bill. My roommate commented, "I guess if it's twelve dollars, you don't get to taste it first." Yep. My roommate ordered the gnocchi marinara and I got the cheese ravioli marinara. We both ordered "mixed greens" salads to start. What we got were plates of romaine and iceberg lettuce with some red cabbage, carrots, cucumbers, olives, one cherry tomato and some cheese thrown in. Now, I don't know about you, but when I thinked "mixed greens", I think of something other than romaine paired with iceberg. I guess TECHNICALLY we got mixed greens salads, but please. The waiter from the next table knocked into my roommate not once, but twice during the course of our meal. He apologized the second time. After they took our salad plates away, we had to wait TWENTY minutes for our main course to arrive. The pasta had sort of a gluey sticky consistency and the marinara sauce was almost wholly devoid of flavor apart from a strong pepper overtone. We ordered the three-chocolate mousse for dessert. It was just OK. Also, the portions were rather small, which was, in this case, a blessing, but if we hadn't loaded up on bread, it would have been a problem. Ultimately, only the bread was any good. That and the tap water. And, as I quipped to my roommate, you can get bread and water in jail. We got the bill and they had, indeed, charged us for the bottle of wine.
SAN GENARRO THE WORST ITALIN FOOD!!!. The worst restaurant experience ever!! The food is terrible, they call that italian yuck!!! The tomato sauce was runny and looked like tomato soup. My chicken postitano was awful, the chicken was dry and taste less. The service was so slow, the waiter was not on top of it at all. To top it off the owner was so rude, I hope this restaurant goes out of business, like supposedly the one in culver city did! I have never felt this srtrongly or disappointed in any restaurant, BAD EVERYTHING, the restaurant needs to go BYE BYE, it is not worthy of being in brentwood, maybe in Reseda and even that is pushing it!
I mean, I really liked it.... Wow. I just read all the other reviews. I don't get it. I mean yes, the waiter was brash, but he softened up when I asked him if he was having a bad night. I can see that he would rub people the wrong way - there is absolutley an aptitude for rudeness there. But I love the extensive menu, the willingness to accomodate your tastes and preferences, and I loved the food. We had a grilled calamari salad that was fresh and crisp and with an abundance of calamari and taste. I'm a big fan. I will definitely go back... perhaps I will ask for a different waiter though.
Good Place Gone Bad. I too used to love this place. They used to be so friendly! Now the customer service, whether when eating in or having food delivered, is horrendous. Calling it simple arrogance would be excusing it. Two nights ago I had my final straw, if you will, as once again the owner (the woman who takes orders over the phone, who I hope is the owner based on her attitude), had no patience to even take the order. I was hung up on once final info was exchanged. And when I called to tell her that something was missing from my order, she had no interest in apologizing, let alone correcting the error. The last time we ordered in from them she literally got into an argument with my girlfriend, who had simply pointed out that her salad had none of the things she had asked for and all of the things she had asked to be kept out. No apology, no desire to solve the problem, a rude comment, then she hangs up on my girlfriend. Having been in the restaurant as well, we?ve seen the same personality problem and have experienced the other facets of the (lack of) customer service hinted at in other reviews. Despite our boycott, I tried again two nights ago after a year of staying away, and I was punished for it. As for the food, I simply don't understand what happened to the quality that they used to have. The pizza is okay, but the lack of flavor and originality in everything else astounds me. I?m sorry, but these are basic Italian dishes: it?s not that hard to get them right or even make them special. There is no marsala in the chicken marsala, which, like all the chicken dishes, is incredibly dry. I blame myself for this week's mistake, but it won't be repeated. After a cooling off period to make sure that I'm not just writing this to ?get back at them?, I've decided that posting my experiences just might help one person have a nice evening because they avoided this restaurant.
Great food and wonderful service. I love this restaurant so am surprised to see such a negative review below. My boyfriend and I have dined-in at the Brentwood location twice and have had extremely pleasant experience both times. The most recent was 2 weeks ago when we went for dinner. Service was great. They have a huge menu (so many things to choose from!) and they're flexible on substitution or changing up any dish, which is good for a vegetarian like me. Also, their wine is also only $12 per bottle! Can't beat that, and during the summer they have bottles of wine for 1/2 off. Food is delicious, as is the bread and oil/balsamic vinegar you get complimentary. We've also had take-out from here because not only is the food tasty, but it's very affordable - about $9-$12 per main course. Definitely check it out and see for yourself.
Horrible service overwhelms mediocre food.
Used to be a friendly neighborhood experience. Do not be fooled. They believe their own hype.
Mediocre food. Abysmal treatment - by management especially. They apparently don't need customers as they are as arrogant as it gets.
A comfortable neighborhood joint with hearty Italian favorites and a massive salad selection..
This casual restaurant features televisions, a pastry case and partially open kitchen. A large wine rack adds sophistication. A low-key crowd of families, businesspeople and couples dresses in everything from shorts to suit. The menu's 18 salads include Caesar tossed with grilled peppers, artichoke hearts and steak; goat cheese salad comes topped with pine nuts. Specials feature seafood lasagna with shrimp and lobster, and filet topped with goat cheese and tomato sauce. Cheesecake satisfies dessert cravings.
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