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(310) 247-1700
438 N Beverly Dr
Beverly Hills,
CA
90210
34.0707
-118.4025
Neighborhood: Beverly Hills
CRATE & BARREL
Last updated 9.05.09
What People Are Saying About Crate & Barrel
The Editor
Contributor
Citysearch
In Short – This specialty-housewares chain offers an enticing mix of seasonal and year-round goods: kitchenware, bone china and earthenware dishes, bath accessories, throw pillows, glassware of all shapes and purposes. Most items boast clean lines and an urban-contemporary twist, setting the merchandise apart from more rustic competitors like Pottery Barn and Restoration Hardware. The variety of available styles--from country kitchen to urban contemporary--will satisfy many tastes.
03/10/08
Unbelievable customer service despite being a huge chain
by denag at Citysearch
I ordered 3 custom furniture pieces (their furniture and I picked the fabric). My sales associate Sonja went so above and beyond. Not only was she knowledgeable about everything regarding custom orders but her follow up is amazing. After the manufacturer messed up the original fabric that I purchased in an LA Fabric store, Sonja went to the store on her day off to ensure that the fabric the manufacturer now had to purchase in order to complete my custom job was from the same dye lot and would perfectly match. She kept me updated along the way and ensured that manufacturer worked along w/ Crate & Barrel to ensure I was taken care of for the significant inconveniences I experienced. The management team at C & B did their best as well to have someone check my pieces at the warehouse to ensure they?d arrive perfectly. I would definitely purchase from them again even though I?m sure my order had more freakish problems at the manufacturer than normal. (The staff even confirmed this).
- Pros: Truly amazing customer service from Sonja and the Assistant Manager
- Cons: The furniture manufacturer messed up my order - but C&B had it fixed perfectly
The Details on Crate & Barrel
Know Before You Go:
Many stores also carry furniture. Check online or call ahead for availability.
Category:
Furniture, Gift Shops, Department Stores, Bed & Bath, Chinaware & Glassware
Payment Methods:
Visa, MasterCard
