Empty Vase Florist
Los Angeles, CA 90069
Phone: (310) 278-1988
01/28/2008 Posted by jnuprising
I ordered a lovely arrangement of tulips and orchids a couple of weeks in advance for my fiancee's birthday. the flowers were delivered on time, but they were wrong. red roses instead of orange tulips. I specifically asked for tulips because my fiancee is slightly allergic to roses. She called to thank me for the flowers, but asked why they were roses, knowing full well i wouldn't have requested them. I called Empty Vase back and after a bit of hassle, finally got the point across and they scheduled a replacement to be sent out and the roses picked up. Hours later the replacement flowers still hadn't arrived, so I called back. Apparently the REPLACEMENT flowers were sent with another arrangement for someone with the same name to a wrong address in Santa Monica (we are in Hollywood!). So I was told the replacements could not be delivered that day because of their error, and would have to wait until the morning. At this point I asked for a refund. I was called back shortly thereafter, but instead of promptly being given the refund, I had to explain the situation again, to a 4th person mind you, who then requested to call me back before issuing it. I was called back only to be told that the owner wanted the replacements to be sent instead of issuing the refund. This was a birthday gift, so obviously that was going to not be acceptable, so I said no, I'd like a refund, at which point they demanded that the original flowers sent needed to be picked up before they could issue it. So after all this trouble, not even a "we're sorry! keep the wrong flowers we sent you! very sorry!". They had to come TAKE THE NOW WILTING FLOWERS BACK BEFORE THEY'D ISSUE A REFUND! To top it off, it's been over 11 days and the refund still hasn't been issued. when I called today to inquire? The woman was "gone for the day" and her "voicemail is full" so I wasn't even able to leave her a message. All this hassle just to order some tulips for my fiancee's birthday?
Pros: none
Cons: everything
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