Saladang Song

09/04/09

Poor Services Too Bad

by Collenn at Citysearch

We just got back from "SONG"...( we usually eat at and have enjoyed Saladang in the past ). the food was good.. BUT.. the service was C-. Their attidute was not one that we would expect from a Thai resturant of this caliber. Indifferent ... Slow... at the end of the evening we were "ignored"... Too Bad.. we have a lot more places to choose from in Pasadena.. We will NOT be back.

• Pros: Food
• Cons: Services

08/23/08

OUR FAVORITE RESTAURANT!

by askaroundtravel at Citysearch

I'm amazed at one of the reviewers who wrote such a horrible and untruthful review of this restaurant. We go here at least once a week and the service is always fantastic. I've NEVER been upcharged for a meal--the prices are extremely reasonable. You do need to ask for water as they're conserving water for the environment (there are signs clearly posted) but they are NEVER rude and the manager is always amazingly attentive. We haven't had any issues so I'm not sure what it would be like if we needed something fixed, etc. but I figure about 50 trips a year (at least) without incident or complaint makes it pretty unlikely that anyone new will have a problem (unless you're unreasonable-I'm guessing??).

We hardly ever try anything new because we have our "favorites" but love taking friends here so we can taste what they order and develop new ones! Great dishes are Kao Pad Ka Na (broccoli and cashew nut), Pad See Iew (rice noodles with broccoli and egg), yellow curry, spicy beef salad, rice cups with tofu (appetizers) and the apple salad (unusual but fantastic!). And great Thai iced tea.

The outside dining area with huge iron walls makes it a beautiful place for an evening meal, too!

• Pros: Great price, good service, fantastic environment
• Cons: None we can think of!

07/31/08

Excellent dining experience. I drive 35 miles each way to go to it, and every one I take loves it & Saladang.

by Katarina9 at Citysearch

Each time I dine at Saladang Song or Saladang, I am amazed at how flavorful the dishes are and how creative the chef is. I regularly go to both locations, often for birthday celebrations. I went last week to Saladang Song and my friend and I shared a wonderful deep fried sea bass with a savory chile sauce, a sweet, sour & tangy Granny Smith apple salad, and a pink noodle dish that was to die for. We ate so heartily that there was no room left for dessert -- and it was her birthday. I am taking another girlfriend there tonight for her birthday celebration. She can hardly wait to go there again and it was the choice she uttered as soon as I asked her out to celebrate. I have never had anything to eat there that wasn't excellent. Certainly I like some dishes better than others, but that's normal. As far as the pricing goes, I am not a wealthy person, and this is a place I can afford to take a friend for a birthday dinner. Last week, including my friend's ice tea and our rice, in addition to the food mentioned above, our total including tax and tip was in the low $50s -- and I gave a 20% tip. I have never had any problem getting service there or having my water refilled--in fact, last week I had to stop the server from refilling my glass for the fourth time as I couldn't drink any more and am not a wasteful person. Saladang Song and Saladang are my favorite Thai restaurants. I highly recommend them both and will continue driving to them as long as I live in Southern California.

• Pros: excellent food that is very flavorful without being too hot
• Cons: the distance from where I live, but worth the drive

07/24/08

It's hard for me to even give this place one star, but it gives me no other option this is the lowest rating possible

by lizwombocker at Citysearch

I can not explain the horrible service I received at Saladang. How this place has 5 stars I will never know. Their service was distasteful, rude, and insulting. They do not state the prices up front, be careful for upgrades. They commonly will ask you if you'd like either chicken/meat/vegetables/combination dishes without telling you that there is an upgrade price when they are all bracketed together. A simple dish of curry/rice/or pad thai will jump from the price of 7.50 to 39.50. You must be careful, they will not fix their errors. They will not let you speak to a manager. They will insult you. Their food was awful. When you ask them to fix your food and correct your order if you ordered it spicy, they will go and make it unbearably spicy just to mock you. I have never been treated so poorly in all my life, my friends have never been treated so poorly in all their lives, do NOT be their next victim. DO NOT dine here. I also found hair in my food. They don't let you even talk to a manger. Save your money, your time, your spirit, your heart, and your wallet. Do not contribute to a place that does not care about customer service. One member started to choke from spicyness of the food and asked for water, instead of bringing water, the water person loitered around for many minutes talking to various people instead of bringing water. Do not dine here ever! It's awful!!

• Pros: There are none/ Do not go here ever it was awful!
• Cons: Rude service/ high prices/ gross food/ bad atmosphere/ awful dining experience

06/23/08

When Mediocre Restaurants Become Lousy

by firecracker0110 at Citysearch

This was never a great restaurant and now it has become lousy. Lousy service & mediocre food. Definitely overpriced. The waitresses were rude, looked at me if I was crazy when I asked for chopsticks and more water. At the end of the meal, after waiting 15 minutes, I asked where our leftovers were. There was confusion & finally 5 minutes later, they brought a bag over. I decided to check & sure enough, it wasn't our food. We brought it to the front and complained. There was more confusion and they had no idea what the hell they were doing. After 10 more minutes of waiting around we decided to leave and never go back. Saladang didn't even offer to make it up to us.

06/08/08

Great experience

by mgmanahan at Citysearch

I went there Saturday afternoon after my sisters graduation. We had a party of 20 and the service was the best. The Steamed Salmon in Curry was to die for, and the atmoshphere was perfect. I', having all my business meetings there from now on.

• Pros: Food, Ambience, Service, great parking, overall 5 stars
• Cons: none

05/28/08

Bad soup but service attitude was the one gave it a thumbs down

by lamp74 at Citysearch

We went to saladang song few weeks ago on a friday night to celebrate my broth-in-law's birthday. There were 6 of us. Since my dad loves the Thai tong-yum soup, so we ordered the soup for everyone.

When soup was served, we were really surprised how bad it taste, in fact, it didn't even look like tong-yum soup at all, it tasted like someone poured vinegar into boiling water and dump some veggies inside and call it a tong-yum soup.

After a few spoon of the soup, we decided that we couldn't take it anymore and have to complain to the restaurant. The waitress passed our complaint to one of the managers. To our surprise, the manager came and started accusing us that "if the soup taste that bad, then why you drank almost half of them?" and he continued on saying that "I can't send them back to the kitchen because you finished almost half of the soup already"

My sister was soo upset that she said "We will not order this soup next time" and to our bigger surprise, the manager raised his voice and said "GOOD". That soup-experience ruined our birthday celebration and we will never go back to saladang song again.

03/25/08

Great Thai Food!

by 310lagirl at Citysearch

I am not much of a thai food fan, but a good friend had her engagement party a Saladang Tsong this past sunday and it made me a convert. The food was excellent-- very flavorful, sweet and spicy. Had a chance to sample the chicken satay (average but good), beef salad (spicy and satisfying), and salmon choo chee (yum!). There was also a salad with a sweet clear dressing that was incredible and I plan on going back to see if I can get a bottle of my own! I am not sure of the prices, but I think its well worth the trip. Plus the decor of the restaurant is great and perfect for a warm summer night. Can't wait to go back there!

• Pros: parking is a breeze, beautiful decor
• Cons: none

02/14/08

Decent food, very very sub-standard service.

by Nozferat at Citysearch

I give this place an average overall because the food, while great, is usually overshadowed by somewhat lousy service.

The waitresses are quite rude and abrupt. I know that Asian culture tends to be that way in some cases, but this is ridiculous. This place is making money HAND OVER FIST...the last thing they should do is give people - their clients - attitudes. I guess, as the saying goes, when your stomach is full, you don't give a sh--- (i.e. from an owner's point of view that is).

What bothers me about the service at this place (or lack thereof) is God forbid you don't like something or there is something wrong with your food. They'll make you feel like YOU made the food go wrong OR that you have no right to complain.

If you don't order something you like OR if it's not what you wanted (i.e. it turns out to be something different than what you expected), you're out of luck....the waitress will give you a blank stare and proceed to tell you that you should have known better. Uhhh...no...when it's my money they are taking from me, they will be the one's who know better.

Well...anyway...it's an OK place I guess...the ambiance is good and they are always busy. At least you can go across the street and eat at Gales if you don't like it.

• Pros: Nice ambiance.
• Cons: Super lousy service and food return policy.

11/26/07

The Best Thai Food I've ever tasted.

by quennette at Citysearch

When you first enter, the atmosphere is very seductive, your seated and that's when the fun starts. Hou'rduerves are served and they offer hot or cold sake for birthday parties if needed. The service is excellent. I would recommend this restuarant to anybody who wants a good time eating Thai food. It got chilly and they abliged us with outdoor heaters, who could ask for anything more, and like I said before the food was excellent. If you could give them 10 stars I would.

• Pros: All around good time eating Thai food.
• Cons: Not having enough money to eat there everyday.