Jacob Maarse
Pasadena, CA 91101-2076
Phone: (626) 449-0246
02/18/2008 Posted by sidein
February 11th, after a great round of golf, I hurriedly called with the intention of sending my hostesses something pretty to say thanks. Instead the young man who answered the phone took my order which came to $207.87; about twice what I intended to spend. Now some would say he was a heck of a salesman. I have been cursing him (and myself) for the last week. Our conversation as close as I can recall...Me, "I'd like to send two ladies nice thank you bouquets". Him, "We don't have anything like that". Me, "Oh you know, a little nosegay type of thingy". Him, "I don't know what you're talking about, all our orders are custom". Me, "You don't know what I mean?" Him, "Is this an FTD order?" Me, "nooooo". Him, "We have a minimum order of $85 this week". Me, "Ok, I'd like to place an order, what can you recommend?" And that's how I ended up spending over $200. I've left out the condescending attitude with which this was all delivered. An attitude which has no place in a service industry. BUT, here's the part that's really bugging me. Those bouquets were totally inappropriate for what I wanted to say. They must have been gigantic!! It was embarrassing, for me and my hostesses!
Pros: Custom arrangements of beautiful flowers
Cons: Condescending attitude.
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