Buca di Beppo
UNIVERSAL CITY, CA 91608
Phone: (818) 509-9463
12/23/2007 Posted by sasiminsalaw
Horrible experience. This was the second year in a row our office Christmas party was here. Last year we waited outside, in the rain, for 45 minutes to be seated - despite having reservations. This year we called, confirmed our reservations, informed them of last years experience, and we were promised that it would not happen again. We called again on the day of the party and confirmed that we would not be left standing outside again. At 5 minutes after our reservation time, I was told it would be another 15 minutes. At 20 minutes past our reservation I was informed by a manager, who called me outside and brought a bouncer with him (in front my entire staff) that I was rude for telling the him that the service was unacceptable, that he was not doing his job very well, and that we, as customers, deserved better treatment than we were getting. We called several other restaurants and were prepared to leave when, finally, 40 minutes after our reservation we were seated. The food was great and the wait staff (once we were seated) was attentive. However, we had pre-ordered off the catering menu, because of the size of our party (42-45) and they could not find our menu order. This in spite of the fact that we had faxed it over two days before AND called to confirm that they had received it. We had to do it all over again sitting at the table. We will not be back next year. I would recommend this restaurant for a small party (less than 8) as they seemed to be able to accommodate that size in less time than we were required to wait.
Pros: Food was good - waiters were attentive
Cons: Managment can not meet reservations
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