Lola's
West Hollywood, CA 90036
Phone: (323) 654-5652
05/12/2008 Posted by lookingforgoodeats
My friend posted a truthful bad review of Lola's, and I was appalled to see that the restaurant clearly lied in a responding post, saying that we didn't have a reservation (we most certainly did, especially for a birthday dinner) and that we refused to leave our table after the manager informed us about our so-called two-hour limit (we left within a few minutes). A smart management team wouldn't blatantly lie on a forum like this -- they would apologize for their poor service and assure customers that it won't happen again. That's customer service 101, a course this place clearly needs to take.
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