12/18/08

ok

by casualcat

for the price, this place really didnt pass. my room was great, but other than that, the staff was rude, unwilling to help me for the most part. I did find one employee who was more than awesome, i just wish the other staff would learn a thing or two from him.

04/02/07

Great service

by blondie85

I stayed here for three nights and I found my suite very clean and the bathrooms were HUGE! The room service ice cream was delicious, while most of the other meals were not the greatest. Checking in was a breeze with good customer service. Overall a good experience, but stay at the Four Seasons first if it's not booked.

• Pros: Customer service

12/03/06

Customer Service....in general poor.

by Elischa

For a hotel that has such great quality throughout the rest of the U.S. This one drops the ball on many levels. For starters if you are needing a car service outside of their driving perimeter, you need to get a taxi. Taxis take for ever to get to this location. The three times that I took a taxi, within the same week, all together the wait time was about 35 minutes. This is unexcusable considering that a smaller boutique hotel right around the corner, gets there within a couple of minutes...tops! Second, not sure the employees are educated to make sure that you accomadate your customers, as long as what they are asking for is reasonable. The first answer is more times than none..."that's just not our policy". In a hotel of their caliber, the word policy should not be used unless you are asking for something way off base. I have dealt with this hotel on many levels, and it always seems to be a disappointment. You would think the staff would be a bit more professional, and know what true customer service is, and not just to people that the see on a movie screen, or part of the entertainment industry. Do they have some employees, who know what hospitality entails, yes. But overall they need to spread that same knowledge through out the hotel. I don't recommend this hotel, their are plenty of other hotels in the same area with more class and better service.

• Pros: Certain employees go out of their way to be assisting
• Cons: The other 85% do not

11/08/06

A luxurious and low-key enclave in the middle of Beverly Hills.

by Contributor

In Short
Part of the iconic five-star luxury hotel chain, The Peninsula Beverly Hills is discreet and elegant without being uptight. Unassumingly situated on Little Santa Monica Boulevard, the sprawling 196-room hideaway is designed to look like a private residence--that is, if the private resident happens to be a gazillionaire. Acting as a home away from home for the rich and famous, including royalty, CEOs and visiting A-listers, the hotel also features 16 detached garden villa suites, each with its own private entrance. Onsite restaurant The Belvedere is as famous for its Asian-influenced cuisine and Old World service as it is for its roving cast of CAA agents who've made it a power dining institution. This same crew also packs the Club Bar, which many say is the spot for wheeling and dealing in Beverly Hills.

04/05/06

Champagne Brunches and Caviar Creams

by ritzgirl21

I indulged in the Belvedere's infamous champagne brunch. For $50 you get unlimited Perier Joulet champagne along with several courses of delcious brunch culminating with a Dessert Buffet Bar. The spa is small but beautifully redone. The products are fairly nice as well. And the pool area is very relaxing. The staff will help you into cabanas, recommend what delicious and nutritious tonics or fun alcoholic beverages you should drink, and will even give you a complimentary foot massage.

• Pros: Great Outdoor Dining
• Cons: Inconsistent staff

11/15/02

Best Hotel in America

by shimodagamgee

It is appalling to find this great hotel not even listed on the editorial board for Citysearch/LA, or in the top ten of reader's choices. I've stayed in every hotel on that top ten list for LA (many of them fine hotels, to be sure), but none come close to the total package of the Peninsula.

Great rooms, stupendous service, along with the best hotel restaurant on the West Coast translates to an experience beyond compare. The fact that this hotel is the ONLY Five Diamond AAA/Five Star Mobil hotel in North America (nine years in a row!) says it all.

Yes, it is expensive, but when you add the above to the unique policy this hotel has of '24 hour checkin/checkout,' you have a value that no other hotel in North America can match!!

• Pros: Elegant, great service, 24 hour stay
• Cons: Expensive