Jillian's at Universal City
Universal City, CA 91608
Phone: (818) 985-8234
11/21/2006 Posted by akoskas
As a business owner, I wanted to take my staff of 18 with their friends and family for a night of bowling and food as a 'Thank You" for all there hard work. How disspointing it was when we arrived and our 2 lanes were not ready, since there was another party finishing up. After 20 minutes, I mentioned to the manager if we can go ahead and take the other 2 lanes that were not occupied. He told me, they were RESERVED already. Once they left, food was pre ordered by phone prior to our arrival and all of us were starving, but they didn't have our food ready until 30 minutes after our set up. By this time, my staff were hungry and ready to bowl. We had two lanes and then the 2nd lane broke down again and then again... by the 3rd time, we had to move everyone to one bowling lane. How lame was that. After 20 minutes of fixing the lane, we finally were able to finish one round. I was frustrated and let the manager know. All he could say was I'm sorry and I'll let our Party Planner know about this so she can send you a certificate to come back. Not only have I never heard back from her, but by the time we left no one ever used the RESERVED LANES next to us. I would not plan another party here ever again!
Pros: Cool, neon bowling lanes
Cons: Broken bowling lanes constantly
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