Spa at Equinox Century City
Los Angeles, CA 90067
Phone: (310) 286-2900
06/07/2008 Posted by katie007
I was a big fan of the former spa in this location. This was my first visit since Equinox took over. This club has an identity crisis; it can't decide if it wants to be a fitness club or a spa. I can tell you, they missed the mark on spa services. First, when I checked in the person checking me in was clearly a "fitness" person and could not even find my spa record. Then she asked me my shoe size, but later provided me with slippers that were 4 sizes too big. Towels in the locker room were piled high, but in all the wrong places. There were none in proximity to the showers or the hot tubs (a big deal when your slippers are 4 sizes too big and keep falling off). You returned used towels into a cheap plastic trash can. No combs or brushes in the locker room. When I asked for one, I was presented with one that had not been cleaned - no thanks! My friend and I almost walked out without paying because it is not clear where "check out" is - it is a different spot from check in. The treatment rooms were lovely, but the service within them was just OK. Also - the attendants all wear shirts labeling them according to their jobs e.g. "host" or "attend". It is like the "hosts" don't want to be bothered with certain requests. They miss the mark on what a spa experience should be like. After dropping $300 for a couple services, I expected to be thrilled and pampered. I wasn't.
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