Jewelry District

04/04/2008 Posted by Cindy07

I had a very positive experience shopping for my diamond eternity band at Shanaz Jewelry! They were friendly, helpful and very professional. My husband and I shopped around for hours in the jewelry district but we liked the diamond ring and the customer service at Shanaz Jewelry the best and we decided to purchase my ring from them. We had to have it ordered because the ring was one size too small. They promised me that I would have my ring in 10 business days and I got a call from them and they told me my ring was ready within the timeframe that they had promised ... I was very happy! I picked up my ring in my size that they ordered for me and it was perfect. Thank you Shanaz Jewelry for such excellent service!

03/26/2008 Posted by swiftyLAdiner

I was reading the other reviews and was shocked! Shanaz Jewelry did the same to me!! We had ordered a gold band, and she gave us the wrong one (REALLY obviously incorrect). I tried to show her but she got very angry, and told me to leave. I had no idea what was going on or why I couldn't just get it replaced. I tried to call someone higher, but the guy at the counter hung up on me. I returned to plead it out with her and she told me I had no "case" and the law was on her side. I had NO idea what she was talking about since I had never mentioned a lawyer or anything. I just read her other reviews and realized she does this and that is why she brought up the courts. What a scammer!

Pros: If you don't go to Shanaz Jewelry!

Cons: CRAZY lady rips people off at Shanaz Jewelry

01/20/2008 Posted by HeidiCereal8

Shanaz Jewelry ripped me off! I got the wrong product, and tried to reason with the older woman. They were very warm at first, but VERY rude when I stated that the diamond band I bought wasn't correctly set, nor cut. I got the cold shoulder and bad info. Don't go there!

1 out of 1 people found this review helpful

01/11/2008 Posted by frostyinla

After not having bought, or worn, any jewelry for over 25 years, I was looking foward to a white gold chain as a graduation gift to myself. A best friend of mine suggested I go to Shanaz Jewelry and after comparing prices around, it was a no brainer for me to make my decision. I was given a real deal, with the kindest and most professional service I could have ever hoped for. I will be back... and send my friends to Shanaz Jewelry... another no brainer!

12/17/2007 Posted by secondwife

I found the mother and daughter team at Shanaz Jewelry very warm and friendly. I bought two rings for either side of my wedding band. I found the prices to be very reasonable. I actually went back the next day to get one of the rings resized and had no problems. I will certainly go back to Shanaz as soon as my husband is ready to buy me another diamond something. (Hopefully soon.)

09/17/2007 Posted by honesty101

SCAMMER: SHANAZ JEWELRY -- DO NOT BUY FROM HERE! I purchased a wedding band from this store, and unfortunately, paid cash in full. LAPD told us that people get ripped off here all the time, and to buy on the other side of Broadway. NOT 655 HILL St. This is the complaint my fiance filed: ----- I paid cash for a14k band from Shanaz Jewelry. The band on display needed to be resized for me. The owner sent the band to the company for sizing. Upon receipt the band was not the same as the one that I had originally ordered. Although the owner believed the rings were the same, she said she would send it back to be corrected. The second time I came back the band was unchanged, though the owner stated that she had sent it back and it had been changed to the one I had originally chosen. Again, I asked to compare the rings, but now the display model was gone. She said she would try one more time and if I was still dissatisfied she would refund my money. Today, I returned for the third time to find the ring still incorrect. Consequently, I asked for the refund which she had promised me. She refused stating that she had already lost money on the transaction and no longer wanted to do business with me. I explained that I did not want to pay for a ring that I hadn’t ordered. The original display was back at this time for comparison, however, she continually refused to measure the rings width and height which is where I felt the differences were. When I was adamant that I would not take the band and wished to be refunded, she called security and asked to have me removed from the store. After two hours with the store security guard, the LA District Security and the LAPD, she refused to provide documentation of my order, measurements of the bands, nor did she refund my money. --

Pros: downtown is a great bargain

Cons: AVOID 655 HILL St.; cash payers can get ripped off, know stores, ask around!