Paisanos Pizza & Pasta
Hermosa Beach, CA 90254
Phone: (310) 376-9883
01/05/2007 Posted by bortnerm
Rude Delivery Guy - stole our change! Unacceptable Service Undercooked and unsanitary! Usually I do not take the time to write reviews but this particular incident cannot go unnoticed! We ordered a cheese pizza by delivery which was severely undercooked by the time it arrived (a 30 minute wait after we were promised 15 minutes). Having eaten pizza here before we were very disappointed at the quality. The cheese had separated completely from the dough which itself was rubbery without any flavor. I was just going to let it go but it had been so long since I'd had a good slice of pizza so I called to let them know what happened and kindly asked for a new pizza. We had to call back after waiting an hour. They had forgotten all about us, and that's putting it nicely! Finally after another 30 minutes we received the new pizza. The delivery guy wanted the old pizza back (disgusting) but I was happy to get rid of it! The second pizza was just as rubbery so we only had a slice after all that effort. Ten minutes later we got a call from a blocked number - it was the delivery guy leaving us a nasty voice mail over 2 minutes long! He rudely accused us of lying about the pizza to get a free one (mind you a pizza costs no more than the large tip he received). Never in my life have I witnessed such unexcusable behavior from a service employee. And no, Paisano's is not New York style pizza! I hope the owner and the rest of Hermosa Beach sees this post and takes their business to Pedone's down the street - which has better pizza anyway!
Cons: Rude service, unsanitary, slow delivery, UNACCEPTABLE!
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