Beach House at Hermosa Beach

03/19/07

Misleading, bad customer service, avoid on busy weekends

by kdog924 at Citysearch

Booked a partial ocean view room months in advance for St. Paddy's day and because the rooms were "sold out" the night before, I got a room on the bottom floor facing the parking structure which had NO view of the ocean whatsoever. Every time a loud truck drove by or crazy party goers strolled through, we heard it. Not only that, the room was not ready at check in time and the front staff (Tea in particular) was horribly rude when asked about it. Will not stay here ever again.

• Pros: Nice room
• Cons: Bad service, misleading view information