Loews Santa Monica

09/18/07

Dirty

by krjoma at Citysearch

There were black hairs in the showers. The jacuzzi area was dirty. The massage room smelled of amonia. When I contacted the manager she had no interest in addressing my concerns.

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Comments

Ocean Spa Mgmt– October 27, 2009 at 14:50:47 PDT

There is new management! The entire fitness center and spa have been remodeled. Its a completely new & friendly vibe with that beautiful ocean view!

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09/27/09

Review of Papillon (Loews' Cafe/Lounge)

by socalipa at Citysearch

I met my friend for dinner at Loews since she was staying at the hotel for a conference. We decided to try out Papillon because we wanted something a little more laid-back than their feature restaurant, Ocean & Vine. We sat under a glass-enclosed section instead of utilizing the firepits because we were afraid with the sun going down, it would be cold. We had a great view of the ocean and the pier. But that's when everything wonderful stopped.

First of all, we needed to flag someone down in order to place our food order. The waitress was monosyllabic, but nice enough. Though she couldn't explain the happy hour menu very well. The food was very good (we ordered the sliders, tuna tacos, calamari, tomato basil soup, and scallops), and that is the ONLY reason they are getting 2 stars instead of 1.

What followed was inexcusable. We ordered dessert, and when it came to our table, I took a big bite. My friend got her spoonful, but before she put it in her mouth, she spotted AN INSECT on her spoon. After having to flag someone down AGAIN, the plate was taken away from us and we were promised a fresh one. (I know many of you would be repulsed at eating anything after seeing an insect in their food, but we've both seen worse.) NO APOLOGY WAS MADE - only the reassurance that another dessert was on the way. However, what really took me over the edge was that THEY CHARGED US FOR REPLACING THE INSECT-LACED DESSERT!!!

Never again will I eat or step foot in that establishment again. If there was a manager close at hand, I would have complained to high-hell. But since it takes so long just to get regular service there, I simply took off and never looked back.

• Pros: nice view
• Cons: terrible service

06/12/08

A Santa Monica landmark and full-service beachfront hotel.

by Contributor at Citysearch

In Short
Santa Monica's first beachfront hotel has a lot more to offer than its superb surfside setting, although the ocean views, sea breeze, memorable sunsets and private access to the beach are all pretty fabulous. Located within walking distance (that is, if you don't mind walking) are the seaside city's main hubs--eclectic Main Street, the Pier and the Third Street Promenade. The 342 guest rooms--decked out in simple yet sleek furnishings and subdued, soothing tones-- feature wireless and high-speed Internet acces as well as TVs in the bathrooms. The award-winning Ocean and Vine restaurant lures hotel guests and local visitors alike, while the full-service spa welcomes its fair share of Hollywood stars with treatments that range from standard to New Age.

11/27/06

Best hotel to vacation with your dog!

by jodiesue at Citysearch

I knew that the Loews Hotels were dog friendly hotels, so I was expecting to slip in unoticed with my dog, and have to keep her quiet for the next 2 nights. I was pleasantly surprised that my dog (who I treat like my child) was greeted with open arms and big smiles from everyone. We had a great room on the first floor, with a big patio for my pup to run around. I ordered room service for dinner, and smiled when they sent up dog bowls, a place mat, Fiji water and dog treats for my pup, all without me asking. Customer service was exceptional, the staff was always smiling and ready to assistance me with anything I needed. I will most definately be staying at this and other Loews hotels again.

If you want to spend a couple of days away with your pet, don't look anywhere else, just make a reservation at The Loews.

• Pros: a great place for you and your best pet friend to be pampered
• Cons: skip the spa, nothing special

11/18/06

Most Romantic Hotel in Santa Monica

by marinagirl78 at Citysearch

I've stayed at several hotels in SM, but this is my favorite. The rooms are beautiful, and the views at night are spectacular. At night, go down to the lounge and grab a drink to take outside by the pool and watch the lights on the ferris wheel at the pier, or a beautiful California sunset. Great location and beautiful hotel with terrific staff.

10/10/06

Great view, Awsome service !!

by montela at Citysearch

I come to LA a couple times a year and have stayed at alot of Hotels over the past few years and The Lowes Hotel is one of the best... The service is great and the view is awsome !!

• Pros: Service and view
• Cons: price during peak season

09/11/06

Best overall service

by micky20102005 at Citysearch

We wanted a quick getaway from our city life and kids. We had a gift certificate we won from a fundraiser and thought we would get an ok room, but we were delighted to get a room with an ocean view! Not only that, but Billy the gentleman that checked us in, comped us a bottle of champagne and strawberries. My husband had a massage with Nancy and I had one with Regiani, both of which were fantastic and left us feeling very relaxed. We had a lovely breakfast in the new Ocean and Vine restaurant. The fruit and buffet were all incredibly fresh.

What a delightful restful weekend!

• Pros: Great location

05/17/02

top notch

by ta at Citysearch

ask for a corner room as high up on the north tower as you can and you are certain to view one amazing sunset from your balcony - right over the santa monica pier.