Sheraton Delfina Santa Monica Hotel
530 W Pico Blvd
Santa Monica, CA 90405
Phone:
Santa Monica, CA 90405
Phone:
The WORST hotel experience I've ever had!!
11/18/2006 Posted by bettyo70
I booked a specific suite in this hotel and even called a few days before arriving to confirm that this suite was reserved. I arrive the day of our reservation to find that suite HAD BEEN GIVEN TO SOMEONE ELSE. No one from this hotel even had the guts to call me to tell me the bad news! We had to wait hours to find a replacement room. The one they gave us instead was just DEPRESSING! Oh, and the keys they gave us did not work either. Horrible management. Poor customer service. Just heard that the hotel is having labor issues too. For your own sanity, STAY AWAY!!
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