05/05/09

Best shop on the Westside

by JohnT

Santa Monica Motors has continued to do a great job repairing my car and saving me money. I highly recommend them.

• Pros: Quality repair at honest prices
• Cons: None

05/04/09

Great Find! Fantastic Mechanics

by Sarah007

I am very happy that I found Santa Monica Motors. I have been to garages all over the L.A. area, having owned a variety of European and Japanese cars. I was pleasantly surprised to find this excellent garage right in my neighborhood! They diagnosed and repaired my Mercedes efficiently and for a very fair price. The car drives even better than when I bought it. I recommend Santa Monica Motors very highly.

• Pros: Top quality service at a fair price
• Cons: None

03/13/09

VIP TREATMENT

by Kika

Santa Monica Motors is the best in town. no doubt! i will be back.. and i recommend all who live near the area to go also.. fantasic service, they made sure EVERYTHING was taken care of before i got there.. :]

• Pros: everyone was SUPER nice!!
• Cons: ZERO!

12/27/08

New Owners wrecked my car

by lhorthy

I used to use this place all the time. Sure it was a dump but the owner and his mechanics knew their stuff. I never felt over charged and often wondered if they were doing enough, but they service Hondas and Acuras so they did not need to do anymore and I never had trouble with my car. About 2 years ago the management changed, the sold half the lot off and created a clean office. I took my Acura in and they convinced me to do a big service. It cost more than 4 times any previous service I had done with SMM. A few weeks later one the belts started slipping and there was some kind of fluid leaking from my car. I took it back and they charged me 200 to repair it. The the same thing happened in another few weeks. I took it to the Acura dealer and the charged me 2000 and said that the belt had been over tighted and had cracked the mounting and that why the fluid was leaking. Needless to say I never returned to SMM.

• Pros: None I can think of
• Cons: New staff do not know their stuff

10/31/08

The Best

by joanietee

Santa Monica Motors is fabulous: great mechanics, nice, kind, helpful, cheerful, HONEST! I have taken my cars there for years.

11/12/07

Trustworthy Mechanic (no it's not an oxymoron)

by hpickman

I've been going to SMM for at least 8 years. They know Hondas and Acuras. A couple of years ago Karim bought the place and improved service. He diagnosed a problem (can't remember what it was) for me that saved me a whole bunch of money. He always tells me what I absolutely had to fix and what we could continue to watch. Karim is a good communicator and overall nice guy. I feel that I can trust Karim and for me that's super important in a mechanic.

• Pros: trustworthy owner
• Cons: I would make sure you deal with Karim, the owner.

09/25/07

Ethical, compassionate, dependable, expert customer service

by gelliott515

One visit to Santa Monica Motors convinced me I had found more than just a conscientious repair shop: I had found a "physician" for my car! My faithful 11-year old Honda Civic had seen better days, and I expected the worst when I consulted the mechanic for an assessment of its condition after I'd neglected the past couple of tune-ups. I was pleased and surprised when the owner drove my car himself to assess the condition of the engine. I was even more astonished as he told me my worst fears were unfounded--that the transmission was healthy and needed no expensive repair--and then he sat down with me to come up with an affordable "1-2-3" plan for me to get my car back up to speed, mechanically, without breaking the bank. I was well-treated, the car was repaired in a timely and expert fashion, and am now confident that I have found in Santa Monica Motors a business owner with a passion for what he does and a true interest in his customers' welfare. What a rarity! I highly recommend this personalized repair shop with an integrity all its own!

• Pros: Excellent communication, hands-on owner with integrity and high-level customer service
• Cons: I didn't find them sooner

07/16/07

Surprises me everytime!

by nicole7

My husband and I were extremely happy to find Santa Monica Motors after relocating to Southern California. Everyone we have worked with there has been so honest and helpful. They really want what's best for your vehicle, and have always taken the time to explain everything clearly. I highly recommend this place to everyone!

• Pros: Highly knowledgeable staff; trustworthy; fast service
• Cons: none!

05/11/07

Trustworthy Car Repair

by epicurious12

These guys seem to tell the truth every time. Even told me when it wasn't worth

it to fix something. Really nice all the time and consistent with their estimates

and timing. My extended family now say this is the only place to go on the westside -

EVEN if you have an old car.

05/07/07

Outstanding Service!!!

by ceejay333

I have been going to Santa Monica Motors since I moved to LA 5 years ago and have never been disappointed. My Honda has always been in top condition since Karim and Santa Monica Motors began servicing it--which is good because I use my car for my work. SMM understands this and always gets me out quickly and makes sure just the right amount of preventative maintenance is done. One time my car kept quitting on me at inopportune times, i.e. on freeway on-ramps, making left hand turns at busy intersections. Karim determined there were 3 different things that could be wrong with the car. Instead of changing them all and charging me for all three, he put a plan together to determine exactly what part was failing. After about a week of visits to SMM, and replacing parts, Karim found the problem and charged me just for that part that was failing and only that part. I like how he worked with me--we were both trying to solve the problem together. I have recommended many friends to SMM and will continue to do so. Santa Monica Motors gets my highest possible recommendation.

• Pros: I know they care about my car running its best.
• Cons: None--I'd drive from Rancho Cucamonga to have my car serviced here.