Zen 2002

09/20/09

not happy

by 2000amy at Citysearch

This place is overpriced and unprofessional.

First, I made an appointment and came in only to be sent away as soon as I arrived because they suddenly didn't have enough time that day.

Then when I finally did receive my haircut, Jason didn't even blow-dry my hair himself. He just had the hair-wash girl do it while he sits in front drinking his coffee or whatever.

Mind you this place isn't cheap, but I heard good things about it and decided to give it a try. Although the haircut wasn't bad, the terrible customer service ruined it for me.

11/06/08

not consistent

by thedancenut at Citysearch

The fist time the cut was excellent and i did write an excellent review.

I came back with a photo of exactly how it had been cut so the

length, etc would be the same. It was significantly shorter and

had a different look. It is a good cut but it is not MY cut.

I dont think i was listened to.

• Pros: skillful
• Cons: not consistent

06/17/07

My first and my last

by ganda1 at Citysearch

This is my first and my last time on this hair salon. I went there with a picture of what color I wanted for my highlights. Eleanor the colorist said, it's not a good choice and show me another color, I said I want what is on the picture I brought. When my hair was done, I was not happy with the result, she said , she will remedy it, but then, I was afraid it will damage my hair, but she said , it will be fine, Well, the result is not the color I expected and it was bronzy. There is no massage offered when they shampood my hair. At first I was hesitant to write a review, because all the reviews I read was positive, but then, I wanted to tell my experience with this salon. The big shocker to me is the price, they charged me $180, wow, if I am satisfied , I won't complain, but my gosh, my hair color is ugly, this is not Beverly Hills, the place is decent, but not special or extra ordinary. I get my hair cut at Vidal Sassoon in Beverly Hills, but it was worth it, for the services they offered and the treatment you receive. Anyway, I won't go back in this salon.

• Pros: can't think of any,
• Cons: pricey for the services offered and atmosphere

02/22/07

Outstanding work, great customer service--great neck massages!

by julesc232 at Citysearch

I fell in love with this salon the first time Jason (the owner) cut my hair. His cuts are gorgeous and precise, and he really designs your hair to be the best fit for your face. His assistants are also excellent and they pamper you with neck massages during hair washing, several beverage choices, and a comfortable waiting area with obscene amounts of (updated) magazines! This is a fantastic salon with very fair prices!

10/16/06

Mediocrity Doesn't Justify High Prices

by dlswcp at Citysearch

I would go to this "salon" again if their prices were cut by at least $30 . . . the prices are normal for a good salon with high talent, service, and a nice atmosphere, but Zen 2002 made me blowdry my own hair, the physical appearance is so-so, and the person (owner) who was scheduled to do my hair had his assistant do all of it (including asking me to blowdry my own hair). I got color done - not recommended - and there's barely any difference from what I walked in with. It was supposed to be lighter and less bronzy - and it's a little darker and about the same amount of bronze.

Overall, I would go here if I needed a last minute solution, and if they cut their prices to be commensurate with the level and quality of service - it wasn't a horrible experience, but it wasn't worth it in the end.

• Pros: Nice staff, decent work
• Cons: High prices, mediocre work

08/04/06

I called to make an appointment and she asked for my credit card just to make an appointment

by munia at Citysearch

I called to make an appointment and she asked for my credit card just to make an appointment and the person on the phone didn't sound friendly. Needless to say I ended up not going there.

05/19/06

The Best in Town

by lavenderkat at Citysearch

Zen 2002 hair salon is one of the top, affordable hair salons in town. they have seven experts in hair coloring & cuts. the prices at zen 2002 is great and their service is expectional. everyone who arrivals at Zen 2002 are treated like family. i had the honor of becoming part of the family because that i have had my hair service there for over a year. everytime i go to zen 2002, i am welcome with warm and friendliness by seven hairstylists who are Eleanor, Geraldine, Jason, Joan, Letty, Raul, and Ya-Ling. i have never seen any salons in LA that provide the services that I've receive at Zen 2002. i would like to introduce to everyone this great hair salon so everyone can experience this special place on Fair Oaks Ave in South Pasadena. Hope you will be the next lucky one to try this great place!

• Pros: Great Service, friendly, inexpensive

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Hair salon offers permanent hair straightening, cuts, color and products from Tigi, Bedhead, L'Oreal and more. Nail technician on site.

04/27/06

A nice and relaxing joint w/ skillful stylists

by de_mole at Citysearch

I really like the place because there is a really relaxing atmosphere in the salon. Some really high-profile salons in Los Angeles make you feel uncool, unhip, and ignored. This place definitely is more friendly, and the staff really cares about the customers.

04/09/06

Zen 2002 Review

by 1498 at Citysearch

This is a very excellent salon, the best out of all I have ever seen in my entire life. Unlike most salons that are near my neighborhood, the floors are clean and the bathrooms are unfilthy. The service is great, with professional stylists who really know their job. They take it upon themselves to make sure that the haircuts they produce turn out to be as satisfactory to the customer as possible, taking their assignments with zeal and passion. If I had to name my number one hair salon, Zen 2002 would be it!