01/12/09

Rude Behavior, No account for Paying customers

by Ajnabi

Went to the place with friends and had high hopes. Once seated the service was slow. No Live music, The place was supposed to stay open till 11pm but closed at 930 and even after spending over $150 in food and drink the security personal yelled at us to start walking towards the door with no warning or explanation, Upon asking to speak to the manager we were faced with a rude Mgr that disregarded any complaints and simply asked us to leave cause they were closed. The waitress informed us that the places closes down early if there are not getting any new business!!! Would not go there again even though the place is good and could have become our next hang out spot! disappointed.

• Pros: Location, Ambience
• Cons: SERVICE RUDE RUDE RUDE!

11/08/08

Worst Restaurant Ever

by dm4348

The food was very mediocre and the service was slow as well, but mainly we had a probably with a misunderstanding about a charge for a food item we ordered. We asked our server if they could split one fajita half chicken and half steak. Our server said they could, but when we received our bill we were charged an extra fee for this split. We asked our server to explain the extra fee and from her explanation it was clear that there was a misunderstanding between us. We asked her to show us the menu to try and clear up the misunderstanding. There was no half chicken half steak fajita on the menu. We then asked to speak with a manager when it was clear she wasn't going to reverse the extra fee. The manager proceeded to argue with us that this was a very common order and that most people just accepted the extra fee. Now I've worked in my share of restaurants and usually when there's a minor misunderstanding between the restaurant and the customer the customer is usually given the benefit of the doubt. It's called good customer service. The server never mentioned an extra fee and if she didn't understand what we were ordering she should've asked us to clarify. We will never recommend or go to this restaurant again.

A roadhouse with loud music and Southwestern pub grub.

by Contributor

In Short
The outdoor patio is filled with Harley-Davidson riders and margarita fans who create a lively atmosphere, while the roomy indoor dining area packs sports fans catching a game and downing pitchers of brew. The menu offers pub grub--from porterhouse steak to the restaurant's trademark tuna melt. The Mexican-inspired tuna sandwich is served open-faced, with refried beans, cheddar cheese, guacamole and sour cream.

09/15/06

Loads of fun! No wonder mom hated it.

by hajesterha

Let's see, so far people dragging along a bunch of kids or their moms seem to dislike the place. Maybe because, at it's heart, it's a giant, loud, crazy bar, not the place for a quiet family meal. It is what it is, and if you are OK with sidling up to the bar to get your drink a little faster, mingling with bikers and locals, and relaxing and socializing while you wait for your food, then you'll love it. If you want perfect service and gourmet food, then you probably should have gone to a gourmet restaurant.

Bottom line: If you're looking to check it out, it's worth going. The food is purposefully average with a few specialties. The atmosphere is fun, and the music great.

• Pros: Atmosphere, Music, Great mix of people
• Cons: Expect crowds and noise.

06/17/06

Horrible service, impolite parking attendents

by blsjmb

I have been here multiple times because it is close to work. The service here is beyond terrible. The parking attendents and the speed of the waitresses' services are the worst. The parking attendents are rude, rough on your car, and they automatically keep the change for themselves without asking you. They are beyond rude and sneaky.

It is more than obvious that the restaurant is terribly under-staffed. If you miss a chance to order, the waitresses won't come back by another 30-45 mins. Even worse, they have an "assigned food waitress" and an "assigned drink waitress" for each section. So you have to find different waitresses for different orders, and they seem to have a hard time to put two bills on one credit card. It can take easily an hour and a half to finish your complete order. It's extremely frustrating and it definitely ruins the mood of the evening after dealing with the un-pleasant looking and rude waitresses and the parking attendents.

I have to admit that they have pretty good bands here. But if you are not sitting at the back of the patio, the music may be too loud for people who have normal and healthy hearings. They have outdoor and indoor seatings, but you will feel hot in either places. If you want to enjoy the music outside, you can only order appetizers, no dinner menus for music lovers. The appetizers are OK, but you get very small portion for $12. The size of the martinis is particularly ridiculous. I swear the martinis are like a child-size drink, and I have tried three different martinis, none of them tasted great.

In conclusion, bad and rude service, small martinis, warm indoor and outdoor seatings, not romantic or trendy, but good bands.

06/12/06

Terrible Service and Uncaring Management

by hiphopjk

I've been going to the Sagebrush for years and have always had a great experience....until today. The service was slow, no refills for drinks, the waitress dropped the tray with our food when it finally came, couldn't keep the order straight, brought a dish no one ordered, and then had the nerve to add an 18% gratuity to the bill! I explained to the manager what we experienced, and he couldn't have cared less about the awful service. He just said we could cross off the tip if we wanted. Don't think I'll be going back for a long while!

05/14/06

Do NOT eat here!

by marniesl

We went today for mother's day. What a mess. We had a reservation but we still had to wait an hour, in the hot sun with a toddler. We finally get seated (after the hostess complained in front of us about having to seat us, I'm not kidding). The hostess was ruder than rude to us. Oh, and our table was still dirty and full of used dishes and food. It was a buffet and was so crowded you literally couldn't see in front of you. And nobody knew where the plates were. Let me not forget to mention that our waitress NEVER even showed up to offer us drinks. NEVER. I asked for the manager and they never even came to the table.

In short, do NOT go here, especially for a holiday. They really made my mother's day the worst ever.

• Pros: Nothing
• Cons: Rude staff, Poor service

10/16/05

Great outdoor patio with live music!!!

by patata0680

I was there on a Friday night and I loved it!!! Great live band playing in the heated patio, good selection of drinks, huge place for big groups...In October they go big on Halloween decorations...fun place!!!

• Pros: live music, outdoor patio, drinks
• Cons: parking fee

12/14/02

Great Fun

by Heatl

The Sagebrush Cantina on Sunday night in the summer time is the best place to be. Large crowd, friendly people, live music, dancing, and full bar. The setting is an outdoor patio with large trees with branches that hang over head.

A large variety of people come to enjoy the music, food, drinks, and meeting of people. And if you drive a Harley Davidson this is a great place to drive your motorcycle to. Many good riding buddies can be made here also.

Heatl

Studio City, CA

• Pros: Great people to meet, Good music, Food & drinks
• Cons: Service is slow, Hot in summertime, Pay for parking

08/08/02

Bikers to Movie Stars

by mncallen

Dining at Sagebrush Cantina is like Los Angeles itself. You can find babies to grannies, bikers to movie stars. The outdoor atmosphere is 'interesting'. I don't suggest sitting in the entertainment area as it can get too loud. The food is good, salsa even better. Pick the Canre Asada Tacos, my favorite. Come early as ther is a line on Friday and Sat. Evenings.