Hyatt Valencia and Santa Clarita Conference Center

05/08/08

The best impression I can say of this place is THEY GAVE AWAY MY HOTEL ROOM ON MY WEDDING NIGHT!!!

by kellikins at Citysearch

You read that right. The room was booked months in advance, but suddenly, when we got there at 1:30 in the morning we were told my honeymoon room and package had been mistakenly given away....to prom kids none the less!

They offered to find us a room at the nearby la quinta or holiday inn!! On my wedding night? NO way! After standing in the lobby crying for 25 minutes they said they found a do not reserve room, where the only problem was the phone didn't work. We would make do, who wants a phone on their wedding night? Theshower didn't drain at all! Nothing like standing in cold shower water the next morning!

I don't feel like a free defective room really made up for screwing up the most memorable night of your life! My mother in law had talked to management there who said they would send a room voucher. Months went by, my life was busy, when I called the manager she had spoken too he said "well I never heard from you so I didn't think to send anything". Apparently I was supposed to call and remind them that they need to make up for world's worst customer service?

He agreeded to send a voucher . Three weeks later it hadn't arrived. I called and he said that it must have been lost in the mail. Weeks later it hadn't came so I called again, this time it had been returned to them because my address (of 25 years!) was incorrect! No, because something can't be returned that was never sent. Finally it comes,1 basic standard room good, no honeymoon package, blackout dates apply.

Maybe I would have been willing to see it as a mistake they tried to fix if the management seemed a little apologetic and sincere instead of like I was bothering them. Or maybe if they had made up for the mistake on their own, not me having to call and remind them.

The saddest part is while I was in the lobby on my wedding night crying, the receptionist said "unfortunately this happens alot here". Don't make the same mistake I did and trust a special night to them!

• Pros: close by
• Cons: view of the mall, worst customer service, underage prom kids drinking in the bar

11/06/06

A huge business hotel near a secluded country club and a major theme park.

by Contributor at Citysearch

The Scene
This mid-sized convention-friendly hotel is designed around a nostalgic replica of a typical American Main Street, giving Disney a value-minded run for its money. The hotel is adjacent to the Valencia Town Center Mall, a giant Imax theater, a 22-screen cinema and the Valencia Country Club, where golfers can play on the same course that hosts the PGA Nissan Open and SBC Classic.

The Details
Beyond the convention and business centers downstairs, the guest rooms offer contemporary style with valley and country club views. They also come with wireless Internet access. Vines Restaurant and Bar serves California cuisine and hosts weekly happy hours with appetizers. After a whirl on a roller coaster or a round of golf, unwind at the outdoor heated swimming pool or with a treatment at neighboring Natural Beauty InSpaRations.

08/21/06

Nice Hotel

by foodielover at Citysearch

This is a very nice hotel, clean, bright and close to Magic Mountain, Valencia Town Shopping Center. Can't believe how much the town has been developed with condos, townhouses, gated communities and upscale shopping. The pillows in our rooms were very flat and I don't particularly like flat down filled pillows, but housekeeping did give us polyester pillows when we asked for them. They have nice toiletries, better than what Disneyland Hotel gives you. The pool is really small. You're just across the street from Borders, Johnny Rocket, Buca di Beppo. And Starbucks is in the shopping mall! We would definitely recommend this hotel.

• Pros: Clean, nice hotel. Good value
• Cons: Small pool