Bellini

06/10/09

BUYER BEWARE... FRAUD

by JCmama at Citysearch

I ORDERED A BED IN DECEMBER OF 2008 AND BELLINI WAS QUICK TO CHARGE MY CREDIT CARD... HOWEVER DESPITE THE LEAD TIME OF 5 DAYS ON THE SITE.... I WAS TOLD THAT IT WOULD BE JUNE BEFORE THEY COULD DELIVER! I HAVE WAITED 6+ MONTHS AND NOW CALL THE STORE... MUCH TO MY SUPRISE (NOT REALLY) THE STORE IS CLOSED... THEY ARE CONVENIENTLY "MOVING" DURING THE TIME THAT THEY TOLD US TO CALL BACK AND SCHEDULE THE DELIVERY.... COINCIDENCE? I THINK NOT! LUPITA... THE MANAGER DOES A GREAT JOB OF LYING TO CUSTOMERS AS YOU CAN SEE BY THE MULTIPLE NEGATIVE COMMENTS IN REGARDS TO THIS STORE. DO NOT BUY.... YOU'LL REGRET IT! THE FURNITURE IS BEAUTIFUL BUT PAY THE EXTRA AND GO TO A REPUTABLE STORE!

• Pros: NONE
• Cons: FAILURE TO DELIVER AND CHARGED

10/07/08

very poor customer service

by sfgirl78 at Citysearch

I ordered a crib and changing table on 7/6/08, and was told that items take 10-14 weeks to arrive. In September, I called the store, asking for the arrival date. They said that my items would arrive at their store on 9/29/08. I called on 9/29, and the manager, Lupita, said that my changing table had arrived damaged and would take a 4-6 weeks for another one to arrive! She offered to loan me a changing table but no other compensation for the inconvenience.

Moreover, Lupita said that my crib couldn't be delivered for another week. I live in LA, about 30 minutes from the store!! She didn't even apologize for the inconvenience. 1+ week later (10/7/08) after no call, I called again. Lulu (?) said that she left another message for the delivery company, asking why it's taking them so long to respond. Finally, she gave me a delivery date of 10/9/08 after 12PM but no definite delivery time. Contrary to my request, she was unwilling to reduce the delivery fee based on the delay in response. Lulu said, "I know it's not your fault, but we're paying them 2xs because of the damaged changing table." How is that my responsibility?!

You would think that a $1600+ purchase and a $150 delivery/assembly charge would elicit better customer service....

I'd HIGHLY recommend that you choose another store or another brand of furniture.