Pitfire Pizza Company

09/04/09

I really want to like this place but...

by sojourner at Citysearch

I am not sure why I keep going back. On several occasions I have ordered pick up from this place and a good 90% of the time there is a mistake.

Once I ordered Gorgonzola cheese to be added to a salad. I went and picked it up, drove home, and then realized there was no cheese. I called to ask what happened to my cheese and the girl told me they were out, okay, why did you charge me for it? They offered to give me a free meal on my next visit, I thought this was nice, but when I asked about comping the cheese she said the free meal was in lieu of the cheese. Umm... no I will not pay for something I did not receive.

I used the comp to get a sandwich one day, it took a while for them to find my name for the comp, they should have a better system. I brought my sandwich home and it was soggy, I should have learned my lesson about checking the food before I leave the restaurant.

Oh and for some reason I was always think this will be a cheap alternative to other restaurants in the area but I always end up spending at least $30 for dinner.

So again, I want to like this place but....

I don't.

07/29/09

great!

by viper1613 at Citysearch

awesome

• Pros: great food, great price
• Cons: none!

07/13/09

Wrong order and didn't comp like promised

by taphy at Citysearch

When Pitfire pizza started delivery service, my husband and I were so excited. The second time we ordered, we were not told that a new delivery fee of $6. Furthermore, we were not told that one of the items we ordered was no longer on the menu. Instead, the restaurant sent some other dish (which was disgusting). Luckily, we don't have food allergies, because we thought they had just changed the recipe (why it looked different) until we took a bite.

I called Pitfire to complain about this nasty concoction they sent instead of their yummy (no longer on the menu) mac and cheese. The manager apologized that the person who took the order didn't notify us of the menu change. She offered us a free meal upon our next order. I was pleased with this offer.

Upon placing my next order, I was told they had no record of the offer nor did the manager even get on the phone to speak with me. The hostess just said, "we don't have your name on file" and was silent even upon telling her that I was very upset and would never eat there again. She didn't apologize or even offer to help.

You've lost our business. I highly recommend you train your employees for better customer service and that you follow through with your promises. This type of treatment sends a message that your establishment doesn't care about it's customers. You've lost our business and I was thinking of trying your catering for monthly meetings (catering for 15-25 people multiple times a month). Not anymore.

• Pros: Good food
• Cons: Didn't tell us menu had changed and just sent random food

12/22/08

Quality ingredients!!

by mj1523 at Citysearch

Wow... 10" pizzas, thin slices.. with really fresh ingredients.. I went for the first time 3 days ago.. I loved it.. Im glad I work in downtown...This will be a great lunch spot... This time i'll try the pasta!!

• Pros: Great food!! Great everything.. Nice People
• Cons: Maybe parking but not really a CON

12/16/08

great selection

by casualcat at Citysearch

they have a great selection of food here. they have a menu that stays the same, but each season they offer something new up on their chalk boards. but the food here is great, you really can't go wrong, and they have sangria and beers too which is awesome when you want to grab a lunch with a friend. the service is always good too.

11/05/08

Good pizza

by StevenParms at Citysearch

ummmm good....i really liked the pepperoni they use its pretty spicy and tastes great....I recommend this place

07/06/08

Great pizza!

by kelsu7 at Citysearch

This place is almost like an oasis in this drab part of town. I love sitting outside on the patio and the pizza is very yummy! I always make my own pizza with grilled chicken, kalamata olives, and spinach - delicious and somewhat healthy for pizza!

05/30/08

Best pizza anywhere.

by rimi at Citysearch

Best pizza anywhere. great customer service. Be specific: Generalities like "lazy service" or "tasty pizza" leave people wanting more detail. Be yourself: If you're an expert on burgers, let us know. If this is your first-time massage, say so.

01/05/08

You pay for better ingredients, and its worth it.

by vanston2 at Citysearch

I ordered the grilled chicken panini and thought it was very enjoyable. It came with a fresh side salad of greens and a light dressing with generous slices of Parmesan cheese. It felt light and fresh, some may think that it's not good because they are used to cheesy, greasy, mayonnaise/ranch soaked sandwiches. Those that appreciate good ingredients will like it here.

Those who complain about portion size or amount of cheese need to realize that in good pizza, loads of cheese isn't seen as good. It's about the balance of flavors in the crust, sauce, and toppings.

Those that think the servings aren't large enough need to learn what a serving size actually is. Some might think its no big deal to woof down an entire medium pizza hut deep dish, but in reality its 10-12 servings of food. Pitfire is more than generous with their servings.

The reason for not giving this 5 stars is that I felt the menu layout was not helpful for a newcomer and the service was mediocre.

• Pros: Ingedients
• Cons: Menu Accessibility, Service

10/23/07

Molded Tomatos and Poor Customer Service

by krstn150 at Citysearch

We visited Pitfire Sunday Oct 21st for lunch. We ordered two small pizzas and split a caprese salad. Although I'll definitly say the food came out within 10 minutes which was great, the rest of our experience was crappy.

First, I asked the lady at the counter for a parmesean cheese shaker, and she abruptly replied "They're out on the tables. Just go ask someone who's not using them." Then she turned around started bagging cookies. So I amused her, went outside - there were two shakers - one in someone's dirty plate & another at a table being used. I went back to her and politely asked for my own cheese - they're being used - and she slapped me three take-out cheeses without a word.

Onto the food:

We both noticed the heirloom tomatoes were a little smushy, but then happen to catch site of a 1-inch chunk of MOLD on the top of one of the slices. I brought the plate back to the counter and told the cranky employee that there is mold on the Caprese/heirloom tomatoes. The exact response was "Well, I have to get my manager. Maybe we can make you a new one." Not - sorry - nothing and "maybe"?? The manager comes over (lady) and says "It looks fine - what's wrong with it???" I asked her to look for the big white/grey chunk of mold. Again, no apologies, nothing. She turned & asked the cooks (who shook their head when I returned the food) to make a new Caprese. Since I'm certain they'll use the same molded tomatoes, I asked for a refund & explained my concerns. Without a word, she refunded me $10.55.

One pizza (chicken, goat cheese, mushrooms) was pretty good. I ordered a Pepperoni & Mushroom which came out Pepperoni only & LOADS of grease. This could be from the pepperoni or if they used olive oil. But the whole center of the pizza did not stay together and was soaked in orange, drippy grease.

Overall, you can find much better, tasty, quality pizza and service at Dino's in Burbank. We'll never be back & don't recommend this place to anyone.

• Pros: nice outdoor seating
• Cons: poor food quality & customer service that we'll remember