11/26/07

Build anew...

by netter1

This was one of the original House of Fabric stores. When they only did FABRICS...it wasn't so bad. Now it's Jo-Ann's and they've crammed every craft item into the building that they offer in all their other newly build stores. This place is CRAMPED...and that's being generous. It always looks like a hurricane had just gone down each aisle. There's usually no one around to help you...they're either manning cash registers or doing their own thing. When it was a House of Fabric, it was staffed with seamstresses, students in design school...people who were interested in what they're doing. Now, it seems to just be a stopping place for rude cashiers or slothful shelf stockers who know nothing about their products.

05/18/06

The Best Place In Glendale

by hpygolky

As far as the other two reviewers go, I would have to say lighten up. I love the people working at JoAnn Fabrics. They are always nice to me but I guess that is because I am nice to them. I often see shoppers treat these people like they are second class citizens and maybe that is why they don't fall all over you when you enter the store. As far as the closing announcement goes, it is neccesary to get shoppers to actually leave. Again, I have seen shoppers stay up until the manager, a very nice gentleman at that, has actually had to ask them to leave. The store is great, the workers are great and they always are happy and fun to be around. Great music at night is also a benefit.

• Pros: Service, Atmosphere, Parking
• Cons: Bitchy Shoppers, The Bathroom, Hot Inside

11/26/05

Bbagel is right- I agree

by misfitbetty

I have not been to the Pasadena one, but I agree that the customer service could do with some brushing up at Glendale. I cannot say that they all act huffy because I've had some darling people help me out, but on more than one occasion, the cutter will act like they are doing ME a favor and will hurry me along. The lines are also long and slow. However, it has been a good resource and I can't help but shop there. There are a lot of fabrics to choose from. As for arts and crafts overall, I would go to Michael's as well.

09/20/05

Short yards!

by mnnyl

I go to Jo-ann exclusively for the pattern, notion & yarn sales at this point. I won't buy fabric from them at all anymore. The quality has always been hit and miss, their sales strategy with the fabric has always been deceptive (i.e., stupid tricks like "All wool 30% off", but then it turns out in small print that really only means wool w/a SKU that ends in 9), but what finally soured me was going back through my stash to inventory it. Turns out that every single peice of fabric that came from Jo-ann (and no other fabric stores) was short by at least 1/8 to 1/4 yd. I still had sales slips pinned to the fabric, and this held true no matter which branch of the store the fabric came from, meaning whatever "mistake" they make in training cutters that results in shorting customers is chain-wide. Be warned.

• Pros: pattern sales

06/12/02

Okay selection, poor customer service

by bbagel

Between the Glendale & Pasadena Joann stores, I go to the Glendale one. The store is a little bigger with a slightly better selection. However, my main complaint is that there's really poor customer service at the Glendale location, and I've been going once a month for a few years now, so it's not just one incident. They are unwilling to help you locate merchandise, they make it seem like they're doing you a service when they cut your fabric, and they start blaring on the loud speaker about the store closing a good 45 minutes before closing, every 5 minutes!! There are also long lines for check out, since the staff is pretty slow and won't open a new lane even where there's a long line. In Glendale, I prefer to go to the Michaels store for my arts & crafts supplies.

• Cons: Poor customer service