Masterson Lisa Md

11/20/08

Dumped by the TV Doctor by Anon i. at InsiderPages

Contributor at Insider Pages

I was a patient of Dr. Masterson's for 11 years... and in September received a voicemail on my home machine from her office that she no longer took my insurance and good luck to you. Just like that! No letter, no personal call... a voicemail message. I did get the nerve to call back and gave the office manager some feedback... but it's an awful way to be dumped. Almost as bad as via post-it note! Masterson's priorities are clearly elsewhere - not on patient care, but her budding TV career.

05/17/08

Horrible experience

by mastersonsucks at Citysearch

I waited an hour for my first appointment with Dr Masterson, which she rushed through. Nobody ever apologized for the wait.

I recently went to the ER b/c of some pain, and found out I have a complex ovarian cyst. The ER told me to see my GYN immediately. When I called to make an appointment, her nurse said she doesn't work on Wednesdays and they couldn't help me. The nurse told me I should find another doctor if I think this is an emergency.

I suppose Dr. Masterson told them to fit me in, because they called me back and said she should see me ASAP. She coldly told me it could be cancer. She spent not even 5 minutes with me and left. I deserved more information than she told me.

I have been awaiting test results from her that were supposed to arrive yesterday. Nobody from her office called me. I called to ask about them, and one of the nurses told me that if tests are normal, the staff files them away and doesn't call. Needless to say, I never got a call back from the staff. So I'm waiting over the weekend for a test that supposedly is supposed to tell me if I may have cancer. She never called to ask me how I'm doing - just tells me I might have cancer and washes her hands with it.

I called on a Saturday because I thought I might be having a medical emergency (but wasn't sure, since I'm not a doctor), and she yelled at me. Didn't even remember who I was (she told me about the cancer 2 days ago), asked if I was pregnant (I'm NOT) and yelled at me for calling. Said if I was really worried, I'd just have to get squeezed in on Monday so she could look at my charts.

She's a professional, and weekends are an expected part of that job for any professional, let alone a doctor. I have never encountered a professional so cold and unprofessional. I didn't know she'd been on Oprah and Dr. Phil or I NEVER would have gone to see her. This just makes it worse. Please don't waste your time seeing her. Her staff is rude, and she is worse. Run, run, run away.

• Pros: None.
• Cons: Where to begin... cold, poor bedside manner, rude, HORRIBLE staff