Wax Poetic Salon

06/24/09

Amazing

by MaryMe at Citysearch

This salon is great! I thought my previous waxer was fast but this place is even faster and it's less painful. I'm so happy to find somewhere that has nice people and a smart owner. My previous place was owned by a complete idiot and she was so rude. This place was a breath of fresh air

• Pros: Quick and Efficient
• Cons: None

09/04/08

Over Priced

by uoduckfan at Citysearch

I went to Wax Poetic on a recommendation. HUGE mistake. All I needed was a simple trim. The stylist did a wonderful job listening to what I wanted and did a wonderful job cutting it. However, I was charged $60 for a less than ten minute hair cut! The stylist didn't cut any type of style, just trimmed my hair!

To add to that, the front desk receptionists were not particularly customer service orientated and the place seemed dirty. The ambiance is not that impressive.

I have experience working in a salon and I know that rates can be adjusted to the level of difficulty of the cut. I felt used, and taken advantage of. My hair cut was not worth $60. Who wants to go to a salon where they try to jip you off? For the sole reason, I will not recommend any one to go to Wax Poetic.

• Pros: Qualtiy stylist
• Cons: Over-priced, dirty, impolite receptionists.

04/28/08

the worst waxing experience of my life

by totesbulsh at Citysearch

I went to this waxing place without a personal recommendation from someone I knew, I guess that was my first mistake in seeking a decent Brazilian .

I waited over an hour for my appointment and I was the only person in there. The staff at the front desk, one of them I believe was the owner, was so inattentive and rude. I'm not the kind of person that needs to be dotted on either, but they completely ignored me!

The actual wax.. holy hell, what a nightmare. The woman was doing my Brazilian and my half leg at the same time, and was so aggressive. It was extremely painful, I couldn't catch my breath, my eyes were watering like crazy, and I started to feel really nauseous. I'm no amateur, and was shocked at how painful this was. The wax was boiling and I kept flinching every time she put it on my legs because it was burning my skin. I asked her to let the wax cool a little bit because it hurt, and her response was " Yeah well wax is hot" then again I asked her and she said "You're almost done" Are you kidding me? My skin was irritated for 3 days, and the whole point in getting the leg wax was because I was going to an event that I was wearing a dress for, that I couldn't wear because I looked like a leper. Not to mention my Brazilian was patchy. My friend came along with me and had a different person do her Brazilian and also had a bad experience.

the worst place ever. I would never recommend it to anyone.

• Pros: I know to never go there ever again
• Cons: everything about it- even the bathroom was dirty.

04/07/08

Worst Service, Stylists, and Attitude I've seen in 20 years

by bunnydurden at Citysearch

I went to this salon a few times with different stylists and I was satisfied enough. Finally I found Nicole (NEVER go to her if you need color or attention to detail). She was nice at first and payed some attention to me, but then she got a new boyfriend and that's all I heard about and, apparently, that's all that was on her mind. She canceled a VERY important appointment I had made the night before (most likely hung over as she had explained she was before) and forced me to find another salon on short notice on a weekend. I didn't hold it against her and went back for a root touch up for platinum blonde hair. I spent $140.00 for cut and color and she literally singed my hair off at the roots. She passed me off to her assistant (who only seemed to care that his boyfriend was the way over to see him for lunch) and he applied WAY too much bleach to my already bleached hair, and I left with about 2 inches of hair on the top of my head, and I had medium long hair to begin with. When I called for a refund, due to the fact that I was basically bald on the top of my head... (I NEVER complain about services, usually I can fix it myself or it's not THAT big of a deal) she said "I knew I should have had you sign a waiver", and that was completely unprofessional. She did refund my money, but she didn't care at all that one of her regular (good tipping, by the way) customers was unsatisfied. Please, I beg you, DO NOT go to this salon or you will be sorry! They care more about socializing than taking care of clients needs. Bokaos or Renaissance in Pasadena/Glendale are AMAZING! Highly recomended!

• Pros: Nothing
• Cons: Everything

03/23/08

Best Waxing Practitioner

by DanofthePub at Citysearch

Rosemary is a genuine artiste. Brilliant and attuned, always aware and responsive.

Makes the aesthetic waxing experience palatable and endurable by means of focus.

Her attention to detail is exemplary and unparalleled in my own personal experience.

• Pros: service, ambiance and staff

02/13/08

fabulous!

by starlette1022 at Citysearch

Kerry is an eyebrow goddess. she can fix anything! Rachel is amazing at color and cuts. She really listens to what you want and consults during the process to make sure you will be happy with the results. I love this place-I always feel fabulous when I walk out, even if im in sweatpants!

• Pros: good music, great atmosphere
• Cons: they often run behind schedule for waxing appointments

12/14/07

Be nice if they answered their phone....

by kshadburn at Citysearch

Wouldn't know anything about their service...wanted to schedule an appointment...called several times during business hours and no answer.

Really annoying.

• Pros: none
• Cons: don't answer their phone

11/12/07

Stay away

by b0219u at Citysearch

I wanted to find a place closer to home, so I looked and found this place in Burbank. I went to have my back waxed and found the experience to be horrible. The results were awful, with many hairs remaining. I did break-out with red blotchy spots all over my back, which is something I never experienced before. This salon claims to be fast, but this speed comes at the expense of quality. I have been waxed before and have never ever had a problem with waxing until I went to this place. It would be better to slow down and do a better job than to rush through and get mediocre results. I am never going back and recommend others to be careful of this place.

• Pros: price
• Cons: quality, experience,

10/11/07

Not impressed

by elsabordulce at Citysearch

Not a typical waxing salon, seemed kind of like a book store or an art gallery... I got a brazilian wax, and lots of removable hairs were left behind (my boyfriend pointed them out to me - which is disappointing and annoying after I spent over $50 for it). The hair grew back really badly ingrown in comparison to the numerous other times I've been waxed.

09/15/07

DO NOT GO HERE TO GET YOUR HAIR DONE

by plchick at Citysearch

Went in to get my roots done b/c I wasn't able to get an appointment with my usual stylist. All I wanted was to get my roots done and a small trim. No big change because I was going to a major event that weekend. My hair color when I went in was a light blonde, almost platinum. The stylist asked what color I wanted, and I said just getting my roots done, I like it exactly like it is, same color. When the stylist was finished, I had very ugly light brown, dirty blonde hair. I was in shock. I didn't know what to say. Plus I had a hard time telling what color it was because the lighting inside was bad. This is a slightly upgraded supercuts/ fantastic sams. Once I had a chance to look in a well lit mirror and stopped crying, I immediately went to the store and bought an all over blonde color. Fortunately it worked out and didn't turn my hair purple, but that would have been better than the color i left the salon with. DO NOT GO HERE.

• Pros: wine and beer
• Cons: they don't know what they are doing.