Peninsula Hotel

05/31/07

Best massage therapits!

by mirmir at Citysearch

We got he couples massage. Lovely. Great service and great massage. Very relaxing. Each therapist we've gotten has been very good. We've been back 6 times! Enough said!

• Pros: Amazing all around!

12/03/06

Good Massage Therapist.....poor service otherwise.

by Elischa at Citysearch

Again, this hotel is a huge disappointment, don't think the Spa is going to be any different. First, for whatever reason they have only one person at the front desk. It would be logical to have two at all times. So, you have to wait until this poor girl is handling every customer until it's your turn. Not her fault, clearly management. Second, the dressing area was ice cold. I'm going in for a massage and the last thing I want to do is take my clothes off in an icebox. Third, the locker area, as far as I could see, only had like 12 lockers, and they are in a small enclove the size of a regular size bathroom area. We had four girls trying to change, and they was hardly any room to move. The massage was good, but they were a bit late for my appointment, not shocking when it comes to regular Peninsula customer service. Last but not least, I had a situation occur where they first were not very accomadating booking the appointment in the first place. This place is the king of saying no to simple requests like putting a charge on the room, before checking out for a spa service. I understand that some people are irresponsible and would maybe cancel, or want something else on top of that. But!!!! If neither of those is the case, and you just want to go in, have the treatment that is already paid for, why can I not do that????? Mind boggling how this hotel works. They made it into this big deal, and made us get giftcards, and then we were told that we could get cash back. Because they basically forced us to get a gift card, instead of just billing the room, plus gratuity. Now, I have a 39 giftcard to an establishment that the most you can get with that is a box of tea. They never offered to even say I could use it another part of the hotel. The description says they have gold sandals to wear, uh...no they don't! They are blue flip flops that are easily bought at any local Old Navy. Not recommended.

• Pros: Massage therapist
• Cons: Poor Customer Service on Management, cold dressing room, and very small

09/22/06

The Beverly Hills branch of this famed hotel's spa offers world-class treatments in a refined setting.

by Contributor at Citysearch

In Short
Guests of this spa and full-service salon, located on the fifth floor next to the pool and roof garden, will feel indulged at this softly lit facility with gleaming white marble floors. Crisp iced tea, nail kits, face and body lotion, gold-trimmed slippers and other amenities are available in the locker rooms. Since there's no separate waiting room, clients pass the time with a complimentary steam or sauna before or after treatments.