Toyota Santa Monica
Santa Monica, CA 90401
Phone: (866) 906-4439
07/18/2008 Posted by santam
I will never take my car to the toyota dealer again. They are thives. I heard a loud clicking sound in the back of my car and was concerned b/c every time I drove my car it sounded like the car was going to fall apart. I took it in to the Toyota dealer on a Saturday and told them about the sound by my back rear wheel. They kept the car all day, only to call me and tell me that they couldn't fix the struts b/c they didn't have the machine to fix it. Wait ... I drive a toyota and this is a toyota dealer and they don't have the machine to fix their own cars? I was already mad when they told me this, but to make things worse when I picked up the car they charged me over a $100 for labor and hadn't even fixed the problem. On Monday I took the car to a Shell station to be looked at the mechanic found the real problem. The 2 bolts were missing on my wheel, which only left 2 to hold it on. The mechanic said the car was unsafe for me to even be driving and that Toyota should have caught the problem. When I called Toyota back to tell them what happened their response was "that's the risk you take when you bring your car in" and refused to refund my money. I'm disputing the charges with my credit card company now. I should press charges on Toyota for having me "take the risk" to drive an unsafe vehicle they worked on!!! NEVER TAKE YOUR CAR TO TOYOTA ... b/c according to them you take the risk of driving an unsafe vehicle if you do!!!
Pros: none
Cons: Thives. They can't fix their own cars. You risk driving an unsafe car.
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