Magic Castle Hotel

07/18/09

Superb service

by doggermcg at Citysearch

I stayed here for one night. It was my husband's birthday and there was a small cake waiting for us, which was a surprise to both of us. I'd asked for the nicest room they had - they gave us a free upgrade to a suite. They allowed us to check out an hour later for no fee. The room had free wi-fi and there were free snacks in reception all day. The staff bent over backwards to help in any way they could - I would highly recommend a stay here.

06/17/06

Gross Hotel

by jmb597 at Citysearch

This was a terrible experience. Their website misleads you to think it is really nice and close to everything. I booked a room for a romantic getaway and wow, it was terribly embarassing to bring my wife there. The cable didn't work, the room stunk, they had no room service, the outside was digusting. People live there and are really loud along with the huge garbage truck that came in the middle of the night waking us up. Needless to say, we didn't spend anytime there and the romantic mood was gone. NOT worth the $200 they make you pay for the room. DON'T GO THERE.

I do have to give them credit for their customer service though, I complained and got half off the room.