10/21/09

Consistently good food & fast service

by CharlesR55

We eat here often. Just had a quick bite at New Moon last night. They seated us quickly, the order was taken promptly, and the food was out in 10 minutes! It was prepared as we requested, and was quite good.

New Moon is consistent, No surprises. It's much better quality than your average Chinese restaurant... flavor profiles are interesting, food is fresh, seasoned well, no MSG, no overcooked vegetables. Although NM is not as unique as Yujean Kang's in Pasadena, overall, it's quite delicious.

• Pros: reliable, very good Chinese food
• Cons: n/a

12/14/08

Great Chinese Restaurant!!!

by maddytc

The New Moon in Montrose is pretty, with a really nice outside seating area and bar. The food is wonderful!

• Pros: Food, prices, parking

12/10/08

Disappointing

by ncpmd

Decided to take my family there after hearing that it was a really nice restaurant. It was verry disappointing. First of all the service was horrible! The waiters and hosts aren't very friendly. In the middle of eating some bus boy comes up to our table and picks up one of our dishes, mumbles to himself, sets it back down then walks away!...And now for the food. The food was for the most part bland, very, very, very americanized! Chinese food isn't even my favorite kind of food, in fact its far from it, and I've had Chinese food ten times better than that! If you don't eat ethnic food very often you might like the food at New Moon but if you really want to eat authentic Chinese food I suggest you go to A&W (amazing Chinese food!). Even, as someone else suggested, Panda Express is better than New Moon!

• Pros: restaurant looks nice
• Cons: service, food

06/14/08

HORRIBLE

by none122343

I would have given New Moon a 1 star rating, but i have to admit, at times the food is pretty damn good. However, The service is HORRIBLE!

You're not greeted when you walk in. Usually the host/hostess is taking a person call or chit chatting with other employees.

When you are seated, it usually takes 10 minutes for someone to come take drink orders

If you ask for something different on the food you order (example: no onions, no mushrooms, chicken instead of shrimp) they NEVER get it right. Maybe 1 time out of the 15 times I've. Unfortunately, I'm forced to go there because there aren't any other decent quality food places around there.

Pro: Foods alright.

Recommendation: Flip a coin, call it in the air and if you get lucky go to New Moon. That's about the same odds that their service will be semi alright.

• Pros: Food is alright sometimes
• Cons: Service, Employees, Mangement, HORRIBLE

05/31/08

worst service ever

by taytay11

My boyfriend and I went there for dinner tonight, and found the service to be not only inadequate

but just horrible. No one knew what they were doing. Management seemed to not even care. Food was mediocre, at best.

A friend had recommended the place but we found out that the food and service revolting.

Don't even bother. You're better off going to a panda express.

• Pros: none
• Cons: worst service, bad food, and poor management

01/01/08

Best Chinese food in Santa Clarita

by kevinscv

We dined at the New Moon Restaurant in Santa Clarita on New Years Eve and the experience was so positive I felt compelled to write a review - even though the restaurant in Santa Clarita is not listed yet.

First of all, the place was very busy when we arrived at 8:30 PM. Despite arriving in the middle of the evening rush, we were seated promptly and were served fried wontons with plum sauce as an appetizer. Our waitress, Luan, was professional, friendly and despite being very busy, took the time to explain things thoroughly. Even our busboy Zach was a treat. Our water glasses were never empty and dishes were picked up right away. Luan and Zach were both charming and were a great team. They represented the restaurant very well.

The dinner was unlike any Chinese food I had experienced. The "Shelby's Chicken" was a winner. It was served hot, fresh and the recipe was unique. We also sampled the "Velvet Chicken" and it was delightful. Portions were ample and we had to take some home with us. Great value. Even the fortune cookies given at the end of the dinner were unlike anything we had ever had at a Chinese restaurant - as they were dipped in chocolate!

Overall, our experience at the New Moon was very, very positive and I expect that this restaurant will be around for a long time to come. I look forward to returning in the near future.

• Pros: Food, atmosphere, service, parking
• Cons: Still looking!

11/01/07

Disappointing Service

by hopelivelaugh

I took my 85 year old mom to lunch and was sorry that we choose New Moon. We were seated and waited to be served. Meanwhile, two men were seated at the table next to us and for some unknown reason the wait person decided to served them first...probably because they were men and looked like business types. There is nothing wrong with business types except that my mother and I felt slighted by the female wait person. She should have known better. Furthermore, I felt badly for my elderly mom who was so looking forward to a pleasant lunch that ended up unpleasant.. The owner or manger made a feeble attempt to talk to us-trying to be friendly- but by that time I was disgusted with the wait person, manager and restaurant as a whole. Never been back since. I make a concerted effort not to go there even though I live locally.

• Pros: parking
• Cons: poor service-some of the wait persons don't seem to understand seating order

10/26/07

Best Chinese food on the west coast

by davidmcconnell

Since moving to the U.S from the U.K 5 years ago I have been on a personal quest to find good chinese food here on the west coast, my search stopped at the New Moon! Service is friendly and the food is the best chinese food in LA. The Shelby's chicken and the pork chow mein are two personal favorites, I also love the fact that you can order half portions, so no more do I deliberate over which of my favorites to choose, I can have both with some left over for luch tomorrow:-) My only complaint is that as I dont live downtown, I dont get a fix often enough, so move out toward Cerritos New Moon!

• Pros: Best Chinese food in the west
• Cons: It's downtown

08/10/07

Americanized chinese food

by webstersmom

I'd say their chloe shrimp is really very good! Nice people and friendly staff. You can't go wrong. Waiting time during rush hour gets crazy though so call in advance.

• Pros: good food, not necessarily chinese food from china town
• Cons: wait time when busy

07/06/07

Great Chinese, Great People, Great place

by sugarninu86

I actually work at the New Moon in Downtown Los Angeles, and was sad to see the reviews of the Montrose location, as I also worked there for a little over a year. Not only is it the best company I have ever been employed by, but the food and service are exceptional. Unlike P.F Changs, New Moon is family runned and managed, and just because a restaurant serves a certain cusine does not mean its employees should be of that ethnicity. The restaurant is actually now expanding exponentially, and has been in buisness for over THIRTY years (for those who doubt it will be around long). P.F. Changs and "Chors" five dollar combo plate, are completely uncompairable to New Moon's extensive menu. If you thought New Moon couldn't get any better, the Montrose location recently opened a full bar and patio seating. The restaurant has become so popular that reservations on Thursday, Friday, Saturday, and Sunday, are acomplete MUST, even for two. I have actually witnessed customers lined up outside, and willing to wait over and hour for a table. This is the only downfall. Another great feature about the New Moon is that the owner is more often than not, on-site, and more than willing to help with any problems. I don't know too many people that can say they love where they work, and that they think their bosses are two of the most outstanding people out there. Go to New Moon in Montrose, or in Los Angeles at 112 w. 9th street @main and ask for Julie.

• Pros: Great food, Great service,Great owners, overall great ambience
• Cons: Reservations for weekend dinners a must