Allen Imports - Car Repair and Auto Service

10/13/2008 Posted by al808

Outstanding customer service and reasonable pricing. They have saved me a bunch, working on a couple of intermittent problems. Both times, they nailed the cause after brief checkout and troubleshooting. If I have gone to the auto dealer, I would have been hundreds, if not thousands more out of pocket. Great small owner operator auto repair business. They are friendly, competent and reasonable. These attributes are not easy to find in the auto repair industry. I have recommended many of my friend to bring their cars here.

Pros: Easy to schedule repairs, extended customer service. Wi-fi usage while waiting.

06/20/2008 Posted by mcndirish

After relocating to Sacramento in 2006, both my wife and I continue to bring our Nissans (96 Maxima with 203,000 miles & 01 Altima with 100,000 miles) to Allen Imports. They continually provide us with quality, affordable work on our vehicles from routine service to major repairs at a significant savings compared to Nissan dealerships. On one occasion the Altima's electrical system began going crazy (lights blinking, alarm going off etc) and after consulting with a local Nissan dealer they informed us it sounded like a major electical problem and we would need have the car towed in and leave it for a few days. I contacted Brian from Allen Imports and he came to our residence the following morning and took a look at the vehicle and was able to diagnose the problem was a battery issue. Brian installed a battery for us on the spot and saved us the charge of a tow and who knows what other problems the dealer would have found. Most recently Allen Imports was able to diagnose and fix various problems to get the check enging light to go off (and we passed CA SMOG) in the Maxima and save us the headache and expense of buying a new vehicle. The service, cost, and dependabiltiy of Allen Imports will ensure that we continue to take our cars to them for routine maintenance and other repairs.

Pros: Service, Cost, Workmanship

Cons: None

03/02/2008 Posted by Bob1972

I went to another shop for a diagnostic to get my 99 Acura check engine light off. They charged me $92.00 and they said it was probably just a loose gas cap. The light was off for 2 days then it came back on. I returned to the shop and they said it was a bad gas cap, so I went to Acura and replaced it for $22. The light popped back up after 3 days, so I went back again and they said I would have to go to the dealer to have them check it. I felt like they didn't know what they were doing. When I asked for a refund they said the charge was for reading the computer and resetting the light, not to fully diagnose the problem. I checked the web because I hate dropping it for days at the dealer, and I found Allen Imports and the great reviews. I called and spoke to Brian about it, and asked if he was confident they could find the problem and he assured me could find the part responsible for it or he wouldn't charge me, so I made an appointment for my day off to drop it off. When I did, he called me after an hour with a diagnosis and said the vehicle needed some valve cleaned out. I went forward with it and had him do the repair which also consisted of a fuel injection cleaning (which was never done prior). The check engine light has been off for 2 weeks now and my car has a lot more power since the diagnosis. It only cost me $85 for the diagnostic and $89.00 to clean the valve and fuel injection. I trust them for the rest of my car repairs in the future and am happy with the service and outcome.

Pros: Very knowlageable on Acura's

Cons: Hard to find, but worth it.

02/21/2008 Posted by dslong36

I was happy to find my new mechanic last week on Citysearch. I saw the great reviews on here for this shop and needed a close by place for my brake repair. The service was great and reasonably priced. My brakes were fixed quickly even though i ruined more parts. My brakes are now quieter than before the problem. I also got some work done myself (Wi-Fi). It's a small shop so I like the extra attention service.

01/20/2008 Posted by JoeInFairOaks

Brian's service is exceptional. He takes the time to explain the problem and each of your options. His integrity is outstanding. Once, when another shop pressured my friend to replace her timing belt, I called Brian and he gave me the TRUTH (she didn't need to replace her belt), and saved her $700. Now my friend takes her car to Brian exclusively. Brian's work is excellent, and he saves you money wherever he can. I wouldn't take my car to anyone else - and neither should you!

Pros: WiFi in waiting area. Fast service.

Cons: None

09/28/2007 Posted by darlenk

I'd like to recommend Allen Imports Auto Repair Shop to everyone in town. They're great, reliable, fast and affordable. I'm always greeted with excellent customer service. Brian is always very helpful, friendly and honest. If your car needs work that may be done cheaper somewhere else, he doesn't hesitate to refer you to that place. He goes above and beyond to provide his customers and their cars with the best care possible. Thank you! L. Lewis

08/21/2007 Posted by zackkayla

When I found this place they were wonderful on the phone and extremely helpful. When I brought my Toyota Camry in they greated me with great customer service and knowledge. They did my rotors, brakes, and changed every fluid there was in my vehicle, fluids I didn't even know I had. My car now drives like it did when I first bought it over 6 years ago. I love this place, the guys that work there are great. It was the best mechanic experience, I have ever had. When you are a woman and walk into a shop, people usually treat you like you don't know what you're talking about, "NOT THESE GUYS", they treat you as a person, and make you understand what they can do what they are going to do, and when you pick up your vehicle, they make sure you understand what they just did to your car and then let you know what or any work that may need to be done now or next. It was the best experience and I will never go anywhere else.

Pros: customer service, timeliness, mechanics service

Cons: none

08/20/2007 Posted by spike1978

My car was sputtering when I apply the gas and I could barely accelarate. The check engine light was flashing and I couldn't drive far. I found Allen imports on the web. I needed someone close by and saw that they were on my search. They had good reviews, and when I called they seemed pleasant so I thought I would give them a try. I'm glad I did. They said it was the spark plugs and after they tuned it up my car is running like new again. Thanks to guys at Allen imports I found where to take my car for repairs if I need help again. Mark Rodriguez

Pros: Nice waiting room, Internet connection for my laptop.

Cons: none

01/08/2007 Posted by monahan9061

Brian and Ernie are very personable, I had a problem with the brakes on my 98 ford f150 that occurred after changing my front brake rotors and calipers. Needless to say the truck was undrivable. Brian arranged the (very reasonable priced) towing and even took care of the tow charge until I was able to get to his shop! Brian even offered to deliver the truck to my home free of charge because he knew I was going to have to take public tranportation to pick the truck up (NOW THATS SERVICE JACK!) It turns out I had installed the calipers incorrectly! The fix was very simple and they had it fixed in less than 2 hours! As far as I'm concerned thats an honest mechanic! They could have easily taken this easy fix and turned it into a major repair, (which happens everyday at the major service outlets) but they did the needed repair and that was that. I was preparing for a large bill, but to my suprise it was very, very, fair. I no longer have to wonder where I can find quality auto care at a good price! I would recommend Allen Imports to anyone. Thanks Again Brian and Ernie, Bob Monahan Sacramento Ca

12/12/2006 Posted by hblack

I found Allen Imports by a performing a search on citysearch. It was only because of the good ratings and positive experience from others that decided to give them a try. Brian and Ernie are two very personable guys who will go out of their way to make sure get what you need, when you need it. I've never experienced such as pleasant visit to an automotive repair shop. A+++ work. I would recommend them to my BEST friend!

Pros: Waiting area with coffee and a refrigerator with H20--help yourself they say.

Cons: none