Sparky's

06/16/09

they mauled and muzzled my cat!

by jchaspel at Citysearch

I took him in for a shave, and he came back with a large patch of bright red skin in his armpit (like 3 inches) that is still healing 3 weeks later. It didn't seem to hurt or to have broken the skin, but he licks it constantly so it is bothering him. He's normally extremely docile, and even though I'm sure he was upset during the shaving they really should know how to deal with that. that's why I brought him there -- I could have carved him up myself1

• Cons: Bright red, exposed skin -- still healing

06/16/09

The Sliced My Dog's Head! Tried to Cover it Up!

by joele at Citysearch

I took my dog in and when I picked him up I was told that everything was fine and he was perfectly calm. I know that is not true, because like several other dogs, he does not like the face cutting that much. I take him to the office and he is acting strange, not like himself. A day and a half later after being completely under my supervision and care I am running my hands through his head and feel something. I separate his hair and find a slice across his head. It was drying up, scabby but still you could tell a few days old at best. I called the salon and they told me that he had cuts on his ears and they apologized for not informing me. He has no cuts on his ears or anywhere else for that matter. They then tell me, if we cut him we would have seen the bleeding. My thoughts exactly, if he would have cut himself or suffered an injury I would have seen the bleeding since I was with him for those 48 hours plus. This is what happened. They cut his head on top with the scissors and/or clippers when my dog moved his head. They then stopped the bleeding, applied some basic first aid, washed him, dried him up and brushed his hair back so it would be hard to see the fresh wound since his hair is very thick and curly. I gave him a bath and dried his hair and it was easy to cover up. They disgust me. They lied point blank because they were terrified of getting sued and of people finding out . So know this, if you take your dog here, this can happen. The time and care I have spent caring for my dog to heal his wound and the scar he will have let alone what he must have went through makes me want to give them a haircut! How can someone screw up like this and then cover it up. This location should be avoided at all costs! Please do not have your dog go through what my dog has gone through. They have done this before in the past I have found out through talking to people. They even said to me after telling me lies that things happen. Terrific. For every great experience you hear there is this you don't hear about and you should know. Slicing a dogs head open is not acceptable. Let alone the other little cuts on his body. They also cut the skin on his privates, bastards! I should go over and give them a haircut but I'm past those days. Just be aware!

• Cons: Dishonest and careless!

10/02/08

Exceptional Care, Compassion, Service at every visit with personal service for not only my Cat but for me.

by ZoeCNOR at Citysearch

I have a wonderful Ragdoll Persian who is in absolute love with Sparkys?. Oliver not only loves the staff on Wilshire but refuses to go to anyone else for his grooming needs. He loves the deep cleansing bath and doesn?t mind being blown dry because he enjoys the combing it comes with so he considers it to be his bonus.

The staff have been so professional I am often jealous of the care my Oliver gets and for a reasonable price, which is almost unheard of in the Los Angeles area.

Each staff member has made it a point to make a relationship with Oliver so there isn?t a time where he is unfamiliar with anyone on staff, even with other animals he isn?t the slightest bit uncomfortable if anything he is loving towards other pets in the salon at the same time he is.

The last time I dropped off Oliver for his grooming appointment, I had plenty of time to do my other errands without having to worry once about how he was doing. I got the phone call that he was ready, I went to the salon and there Oliver was on the desk stretched out and asleep at the register. Now granted Oliver weighs 16 lbs so he took up most of the desk. It gave me great comfort to know that he was so comfortable not only with the staff but also being around other animals including dogs of many breeds.

I can not give enough compliments to Sparkys? and the staff, to find a business which gives quality service and to truly care for my baby as much as I do and on top of that not charge me an arm and leg shows exactly why they are able to open other branches around the city.

• Pros: Easy to get an appointment, Exceptional service, drop off area infront of store, toys and clothing for pets, CLEAN and I mean eat off the floor Clean
• Cons: Parking can be a small pain, but there is a resturant on next block for parking for short period of time

09/02/08

they lie

by honestangel at Citysearch

I took my baby teacup maltese there many times, my first time they gave her the best hair cut. Ever since then, I feel that the groomer has changed or something, because they never listen to what I told them to do. Each time, i told them that I don't like to tie the bow on her head, please cut it off, but not even once they listened. One time, My husband picked my dog up, realize my poor puppy has a hug cut, you can tell it just happened because it's all red, and still bleeding. They told me husband that it was there before. I could swear to my life, she didn't have any cuts before I drop her off. The fact they lie about it, not admitting it, I would never go back there. Also, why would you make an appointment when we have to leave our dog there for more than 4 hours. I hate that place...

• Pros: near by my house
• Cons: everything, so fake, lies, abusive

06/13/08

Great customer service, best dog grooming, clean facilities

by elchubbo at Citysearch

Everytime I take my dog to get groomed at Sparky's, I have an excellent experience. The staff is amazing-so friendly, accomodating, and professional. They are super gentle and sweet with my dog. I am very particular about my dog's haircut and they always do a good job at Sparky's. The fees are reasonable and the facilities are clean. I highly recommend the Sparky's in West LA!

05/28/08

Great at puppy cuts and great for doggies with sensitive skin....

by Shaynnon at Citysearch

Okay, I love Sparky's because out of everywhere they do the best job. I have a little (20lbs) yorkie (yes, he's supposed to be a yorkie, papers say so - but yes he's HUGE.)

My dog loves Sparky's, my dog loves everyone though. My dog hates cages, and will scream like you're pulling his little nails out one by one if you put him in cage - works out okay, because I know he'll be in and out really quick. They don't even try to cage him, he's extra happy if you'll just let him be a shadow - they get this.

I've had some great experiances, and some not so great - once they just gave him a bath, I can give my dog a bath on my own - he was there for a cut...woman "forgot" to write that down...that was a bummer. BUT they fixed it quickly.

They're also really good about letting you know if they find any "bumps" etc..that's nice, makes you realize that they actually take their time. I like that.

Overall - he comes out smelling good, he's happy looking with a cute bandana and they're really good about the fact that he has sensitive skin. The people are really sweet too.. I recommend. :-)

• Pros: Happy dog, happy owner, great cut, great shampoos, easy to get appt. VERY CLEAN.
• Cons: None really, you pay for what you get.

04/11/08

I Love this place

by jolie714 at Citysearch

The people are so cool. I really love taking my dog here. Even though it's a little pricey for a bath and cut, I think it's worth it. They always do a good job and the people seem to care for him. He's always ready within 2 hours and they're flexible with appointments. There's also a lady that comes in to clean teeth once a month. I would recommend this place.

• Pros: people are very nice, location is good
• Cons: pricey

03/19/08

Best groomers in LA

by zakoh02 at Citysearch

I have been a client of Sparky's for the past two years. I have a nine year-old cocker spaniel who is, putting in bluntly, a bit of a pain in the butt. He is cage shy, temperamental and can be snappy. The folks at Sparky's have been nothing but patient and kind with my neurotic, but loveable little guy. He always comes home looking like he could win the Westminster Dog Show, and when I take him for a walk, I always get compliments on how beautiful he looks (he looks like a stuffed animal when he comes home). I have to give a special shout out to Diane, who has been his special friend. Although everyone at Sparky's is really wonderful, she has really been especially wonderful with my dog. Thanks to everyone for a great job!

• Pros: The Dog Looks Amazing, Friendly And Caring Staff
• Cons: A Bit Pricey, But Worth It

09/03/07

Great Groomer!

by nannernan9 at Citysearch

I took my cat Lucky to Sparky's and it was a wonderful experience. My cat usually is very nervous and likes staying home. He was nervous when we arrived and immediatly Luis took him out of his kennel and played with him and he just loved him. I picked him up and he smelled and looked wonderful. Thank you Sparky's for making it possible to get my cat groomed! We can't wait to come again.

• Pros: They do CATS TOO!!!!

08/15/07

Best groomers in TOWN!

by tanraycar at Citysearch

Wow! When they mean they are a different breed of groomer it's more than just a slogan. These guys treated me and my dogs like royalty as soon as we stepped in the store. They went over all the grooming details with me prior to anything being done, got "aquanted" with the dogs and played with them a little before taking them in. My beagle and my jr terrier were delighted to see me when I picked them up and they looked their very best! Thank you Sparky's! Can't wait for our next trip there!

• Pros: Excellent Service!!!!
• Cons: Need more lcoations!