10/11/08

Great service

by scmoore3b

The SMG light recently came on on my M3. I researched the issue and found out that replacing the transmission could cost as much as $7,000 or $8,000. The next morning, the car wouldn't go into gear, so I got worried and took it straight to the M Shop, where I had an oil change once before.

They were busy but agreed to fit me in and diagnose and research the problem. Turned out it was just a faulty relay. They had the part in stock and installed it for free. Total bill was $58 ($49 for the diagnostic testing, $9 for the relay). No problems since. I couldn't be happier, and will definitely go back.

• Pros: Great service, honest
• Cons: Busy

05/09/08

They know BMW's but lack a true customer service approach

by Johnson5219

Took my car (2002 BMW 540I) in for a major service and a few problems. Car has 90 K miles on it so it needed some work. 3 days later and $ 3 k, I received the car back. The very next day, service engine light comes on again. Turns out there was miscommunication on their end and the secondary air pump needed replacement as well.

They were very apologetic on the mistake (technician told service adviser but info was never conveyed to me). I was disappointed they did not offer to bring the additional $ 600 price down or try and get me another appointment quickly. Bottom line is I need to wait 3 weeks to get back in and they don't seem have a desire to make any gesture to make up for the problem.

Not sure I will go back.

• Pros: know BMW's well
• Cons: Need to be better organized and communcate better

04/30/08

Superb, Trustworthy, Fair priced

by meisterdean

These guys know Bimmers in and out - are brilliant at spotting and prioritizing what work needs to be done to keep your ageing Bimmer running well. I have gone back a few times and will return many more. For example, they advised me to replace an old radiator and hoses on a 97 528i, I left it too long and sure enough it blew... they know the weaknesses/strengths of these autos and they will help you get the greatest longevity/enjoyment out of your prized possession! Friendly, courteous and to be highly recommended.

04/04/08

True BMW enthusiasts and attention to detail superb

by sojourner1975

This morning I stopped by the shop to have a minor adjustment done on my BMW E60 M5. I didn't have an appointment but when I explained the situation the owner was willing to take care of my problem on the spot. You just can't get this kind of service at a dealer or most other shops. In addition, they did an extremely thorough job and even road tested the vehicle, all within time for me to get to work. The owner seemed to take even a minor adjustment extremely personally and I really appreciated it. I'm definitely going to be a repeat customer. They truly are experts in BMWs. All the cars I saw in the shop this morning were either late model BMW's or Mini Coopers. It's good to have a shop that's dedicated to a certain brand. I'm definitely going to be a repeat customer for future maintenance here.

• Pros: True BMW experts, owner takes repairs personally
• Cons: they are very busy, you should definitely make an appointment

02/27/08

No better MINI service at any price.

by sagepunk

My 2005 MINI Cooper's warranty expired several months ago so I took a chance on the M Shop. It's the best decision I've ever made for my car, and my bank account! The first time I took it in for a warranty inspection and they found several issues that I was able to get fixed at the dealer before it expired. They could have just waited and done the work themselves, but they were too honest for that. I've gone back since for major service, a power steering hose replacement, and some front end work. Their work is excellent, their prices are very reasonable, and their service is very friendly and personable. I proudly sport their license plate holders on my MINI, and I wouldn't take my car anywhere else!

05/21/07

Honest and very helpful BMW specialist!

by krisdun

I had my car towed there when it broke down, and Joe was able to give me a lift back to my office, fix my car within the day, and was willing to come back and pick me up when the car was done. And he even reminded me before I went home that my gas tank was almost empty, and told me where I could find a nearby gas station. Now that's service. :)

05/20/07

These guys know bimmers.

by brahms5

I've brought my 3 series to this shop a few times now and have been really impressed by the staff's expertise, honesty, and prices. They really know their stuff, and it shows. Even though they're a bit farther from my home than other mechanics that I've tried, I won't bring my car to any other shop than the M Shop. Jon and Joe are fantastic.

• Pros: Expert mechanics that specialize in BMWs only, honest assessments, reasonable prices,
• Cons: none I can think of

05/20/07

Only Place For Your BMW

by manuel95m3

The M Shop is the only place I would ever take my car. Joe and Jon keep you informed on the status of your car, give you great deals on OE, OEM and Performance parts, They give the best possible customer service to everyone that walks into the shop. The M Shop will do a better job on your car then any other dealer shop or independent shop around. It does not mater if you have an old e30 325 or a new M6 they will work on your car as if it were their own. The M shop is reliable, fast, and better way to spend money on your car that you love so much.

• Pros: Great service at a Great price
• Cons: NONE!

05/19/07

Excellent BMW service

by seanoharra

I took my BMW 740i to Joe (the owner) for a period of about 2 years and was extremely happy with the service he provided. He diagnosed a problem that no other mechanic (including the dealer) could which ended up saving me quite a bit of money. He's extremely trustworthy. I highly recommend him.

• Pros: Excellent service
• Cons: Not the cheapest mechanic (but still less expensive than the dealer)

05/19/07

Big Props to The M Shop

by chrisdennit

Mark, one of their techs, found a serious saftey issue with my car -- one that two other dealerships managed to miss after one recent pre purchase inspection and 1 aftermarket warranty inspection.

These guys definitely know their stuff and were a pleasure to work with. Not to mention, they are true ///M enthusiasts. They started my job on time and even had my car finish early and seem extremely trustworthy.

If you're in Socal, I definitley recommend their shop -- 4 stars. These guys go above and beyond. My M5 is is very good hands.

• Pros: Exceptional customer service, knowledgeable, passionate about BMW/MINI.
• Cons: None