Hotel Zoso
Palm Springs, CA 92262
Phone: (760) 325-9676
10/16/2007 Posted by santagenoveva
We had booked this hotel for 2 nights, for $290/night. I checked hotels . com 3 days before check-in, and the price had dropped to $160/night, so we cancelled the original reservation after they said the lowest they could go was $230. For $160, it's ok. For $290/night, I would've been an unhappy customer. The lobby was kinda dead on friday and saturday night - they had live music, but only till 8:30pm! There's a great bar right off the lobby with a bar menu - very good service and good food. But right next to it is the tackiest gift shop i've seen in a hotel. Check-in was smooth, room was HUGE and very nicely decorated - think Z gallerie. We had a balcony facing a hotel across the street, where saturday morning i had the pleasure of seeing a bum take his bath in its fountain. Another Ha! Also, walls seemed to be made out of rice paper - we could hear our neighbor's tv loud and clear and also the people running up and down the hall. Thank goodness nobody threw parties around us. The bed was like an inflatable mattress. It gave too easily, too mushy, not comfy. You could feel the springs in it. Flat screen worked intermittently. Tea kettle was dirty. Sunday morning we ordered room service breakfast. An hour later, we called to check to see if it was on its way - turns out they never took our order down. We put it in again, but at least they comp'd the coffee and juice. When we were about to check out, we wanted to take the elevator down, but you need to insert your room key to activate the elevator. Ours had stopped working shortly before check-out time, we noticed, so we had to hoof it down the stairs. Not a big deal, we had small bags, but another couple on their way to check out with big bags also had to hoof it, as their key didn't work either. I mentioned this to the manager at the front desk, and he said he'd call security right away to go check on the other couple. That was a nice touch, but shouldn't have been necessary.
Pros: great location, a block away from downtown, hip decor, great service (except room service glitch!)
Cons: bouncy/mushy bed, dirty/faulty appliances, weird elevator functions, forgetful room service!
Write a review and share your thoughts with others
