The Sofa Company - Santa Monica

12/30/09

Hooked

by MJBLA at Citysearch

We hear the phrase "custom sofa" and automatically think expensive...not the case here. After checking out the website (which is confusing as heck), my wife and I went into the Santa Monica store, where the experience was much easier. We walked in thinking we wanted one style sofa and fabric, and left purchasing something completely different. The process of picking out the fabric and the extras was simple, once the sales associate laid everything out for us. The price wound up being comparable to, if not less expensive than what we'd typical pay for a sofa at Z Gallerie or Pottery Barn. The only problem (if you'd consider this a problem)...there are so many fabric choices to choose from that it can become overwhelming - at one point, my eyes began to glaze over. Overall, my wife and I are extremely pleased by the product (which is yet to be delivered) and by the sales people, who know their product. My wife wants to return when its time to redecorate the livingroom.

• Pros: In store process is easy
• Cons: can be overwhelming

12/13/09

A Sofa for Everyone

by Laura Lubin at Citysearch

After looking all over for just the right sofa, was delighted to discover creative options at The Sofa Co.

I love my new sofa & loveseat. --Thank you Natalie!

12/04/09

Great Choices

by LC4 at Citysearch

Excellent sales person, Hannah. She gave us great service and help. There are many sofas to choice from . We shopped around and found The Sofa Co. to have good prices, many styles and one to meet our needs. The only draw back was the material we picked was back ordered so it took a little longer to get made. Other then that we are looking forward to getting our new sectional.

• Pros: excellent service and choices
• Cons: slow on delivery due to material being back ordered

12/03/09

Great Place

by ccd1818 at Citysearch

Shopping at Sofaco was a great experience. There are tons of fabrics and styles to choose from and its really easy to customize products and the prices are incredibly reasonable. Service is great too.

• Pros: Customized Sofas and other Furniture

11/16/09

THE WORST

by mlpinzur at Citysearch

Absolutly the worst!! After being quoted three different prices in the store because the sales girl didn't seem to know what she was doing they give me a discount to reflect the middle price. They told me it would be delivered in 4-6 weeks, at week 7 after i called them, they said it is ready, so week 8 it is deliverd only they can't get it in so i have to reschedule. They told me i need a 3 hour block of time so they can take it apart and put it back together. The following week they come and after 4 hours they can't put it together. Had they told me it was so difficult to take apart and put together i would never have bought it. I just want my money back and now they are telling me that it is impossible to return the sofa and get my money back. I've moved many times and the movers always take apart my furniture and put it back together again, easily. Why is this so hard, had someone told me that when i bought it i would never have bought it. DO NOT BUY FROM THIS STORE!!!!!!! I'm so upset about this whole ordeal, i just want my money back!! I hope the owners know what's going on!!

• Pros: I liked the product
• Cons: EVERYTHING ELSE

Response from this business

thesofaco– November 28, 2009 at 20:03:56 PST

Hi Ml - While you are correct that we do not allow returns on custom furniture, we will help you out further if you ever need any more furniture. We appreciate your business and want every customer to enjoy the experience. You already spoke with Jim, owner, but you are also welcome to email your phone number to nick@thesofaco.com if you would like to speak to another one of us about your experience.

We hope you realize that it is also in our best interest to setup and deliver furniture in as fast a schedule as possible. However, as we discussed on the phone with you, your custom sleeper was too large to fit inside your room. While we would love to do every delivery quickly, we do not want to jeopardize damage to the customer's house or new order. Because it did not safely fit inside your room on the first delivery, we did return to spend the time necessary to disassemble and rebuild your custom sleeper in your room.

11/01/09

Brilliant Idea

by Michael Fran at Citysearch

I've never had this easy of a time buying any piece of furniture. Period. You walk in, all the models are out on display, you look and sit and test, and then you customize. The service couldn't have been better. Distant when I obviously wanted space and attentive when I obviously needed help. They helped me customize every last detail down to the nail head -- literally. I ended up with an extra deep, velvet tufted sofa. It's the center piece of my home. I'd recommend this place to anyone. I just wish they made beds and tables too.

• Pros: The Whole Concept

10/29/09

best couches ever...

by lilym22 at Citysearch

I walk by this place like twice a week, but never bother going in. Yesterday I finally did and I fell in love with there couches. The fact that you can customize them is the greatest idea ever. I was in a rush so I didnt have time to sit on them, but they look even better in person then online.The only bad thing is that theres not price list online or in store, or even an estimate. So can anyone give me a little info about the prices. I know it varies, but I would just like to know how much some of you spent on yours.Thanks!

10/11/09

the perfect sofa

by tdausch at Citysearch

i had such a great experience picking out my new sofa here the other day. there are tons of styles to choose from and countless fabric choices. i walked in knowing what style i wanted but was a little less than clear on the type of fabric i wanted on it. i simply mentioned what i was thinking of and in minutes the salesperson, Evana, had exactly the right swatch for me... she brought alternatives and gave me time to look at the swatches in different light. she even helped me decide on a paint color for the room that's going to look just right with the sofa (i had a number of paint chips with me). i loved the fact that i could pick what type of wood i wanted for the legs, the style of legs, and i was able to extend the length of the couch so that it worked best in my home. the prices are very reasonable too.

i'm really happy with my decision to buy from here and can't wait to get my sofa so i can enjoy it soon.

10/09/09

Finally a business that has what we are looking for!

by Pleased Customer at Citysearch

My husband and I have been looking for a specific style sofa and could not find it anywhere. Just a few minutes in their showroom we knew our searching was over. After customizing our sofa to both our liking we ended up with 2 custom chairs also. Our salesperson Alex was knowledgeable and very helpful and made our experience perfect. I highly recommend The Sofa Company to anyone planning on purchasing a sofa or chairs. Thanks once again Alex for being so patient with us while deciding on the hundreds of choices we had.

• Pros: Quality materials-Expert craftsmanship-Choices galore!
• Cons: No cons to this experience at all

10/08/09

worth the wait?

by qualified hope at Citysearch

We loved shopping for our sofa here. They had plenty of options, Cherie, our salesperson, was fantastic (extremely helpful without any pressure), and the price was right. We left the store extremely happy and excited about our sofa.

However, you would think constructing our sofa was tantamount to building the international space station. We paid for the sofa on July 26, and they told us 4 to 6 weeks. It is now October 8.There were two delays on the fabric, and then when we called to see if our sofa was ready, they said it was, leaving us to wonder when they were going to bother to give us the news.

Granted, this is probably specific to the fabric we chose. I don't think the Sofa Co. is really responsible for the delay (and they even agreed to remove our old sofa for free because of the hassle), but it would be nice if they knew which of their fabric offerings were available and which were not before one ordered the sofa.

Don't hesitate to go there - particularly if Cherie is there to help you. But ask a lot of questions about when exactly you are going to get your sofa, and hold them to it.

• Pros: In-store experience with Cherie Detwiler
• Cons: Everything thereafter