Reviews & Ratings for Five Star Tires

12/05/11

Bad customer service

by davefx4

Do not go to "One Star Tires".

Bad customer service.

Does not care for your car.

Response from this business

88551– December 06, 2011 at 09:34:58 PST

I apologize if you got bad service, but we did not have any complaints or any problems with any of our customers walked in and out all day and at list you can explain what happen so i could talk to my sales persons and take care of it. Please don't try to bring our name down because we do have the BEST CUSTOMER SERVICE GUARANTEED. Thank You.

09/16/11

Five for Five Star

by cpojak

These guys have been great at Five Star Tires! George Tarakchyan and Mike Bogosyan have always been accomodating and fair, especially, since I have an older car (1999 Ford). At first I thought they only worked on fancy cars, but they have taken my car in over these last few years and repaired various issues. And it is so convenient to my home. I have recommended you to others. Thanks, Five Star Guys, for your reliable service and as long as I still get great service, I will continue to refer people to you!

Response from this business

88551– September 16, 2011 at 17:30:25 PDT

Thank you very much for your business and referrals. Yes we are here to take care of your car needs anytime.

Thank you again.

07/08/11

Best Tires & Prices in Hollywood

by mberkowitz85

I've been going to George Tarakchyan for my mechanical, Tires, and brakes for a few years now. I love their shop, they are so helpful and reliable. Their Prices are great! I have brought my last 2 cars, my girlfriends, my mothers, and my brothers car.

I strongly recommend this site.

Response from this business

88551– July 09, 2011 at 15:06:11 PDT

Thank You so much for your review and your business. We are doing our 110% even more to take care of our CUSTOMERS. Thank You again for coming to us.

07/02/11

AVOID for any major repairs

by Clark2112

I have gone to these guys before for minor things like oil changes, and to their credit I will say that they are hustlers and do a good job pleasing customers for those kinda things.

But boy did I make a mistake a few months back when I decided to bring my car in for a more major repair. I had an issue where my brakes weren't properly taking hold right after ignition if the car had been idle for a few days or if the overnight when idle had been significantly colder than usual. I drive a 9 year old Infiniti.

It would have been fine if they had looked at the issue and said "hey, this is a bit over our head, we can't be sure what the problem is". but instead they replaced a major part (master cylendar) at a total cost of around $500. the problem was, this didn't fix the issue. the issue continued to happen, though it was hard to reproduce, because i need my car and can only leave it idle for 48 hours+ so often. Ended up bringing it back to them 3 or 4 times after the issue was supposedly fixed, and going thru a lot of arguing whether the problem existed, leaving it for 2 days, etc. Finally they were able to reproduce it with me there but their excuse was "well, your brake light had been on before and so we fixed another problem by replacing the master cylinder". they flushed the lines or whatever one more time. when i took the car home, in the next week the problem happened again.

To finish a long story, when i took the car to the Infiniti dealer, after just explaining the issue they said "if pushing the brake is hard and doesn't go to the floor, its' the Brake Booster". Sure enough the dealer fixed that and everything has been fine since. So basically i ended up paying 5 star tires $500 extra, plus a lot of hassle back and forth and days without a car, to replace the WRONG part. They didn't really offer a remedy other than, "if you take it to your dealer and they tell you something else is wrong, we can replace that part at cost". no refund for the $500 sunk cost, and why would i go all the way to the dealer who made the RIGHT diagnosis, and then give the business back to these guys who were like a doctor who operated on the wrong limb. DO NOT trust these guys with major stuff, they try hard, but just aren't the right guys, as I learned the hard way.

Response from this business

88551– July 04, 2011 at 11:28:50 PDT

Any customer read this review believe it or not this car has no problem I just can't believe how people like to play with our name.

This work was done 8 months ago. God bless you.

06/27/11

Best Mechanic and Body Shop!

by sns11

I dont write reviews, but after the amazing service I recieved at this place...I had to sign up and write this. They have replaced my tired and have done body work on my BMW. I had accident with front and back bumpers. After going to the dealership, I decided to get a quote and look Five Star's work. Mike is awesome...very honest, fair and dependable. I took my car there to get it fixed. When I picked it up it looked like new....they pay close attention to detail and are very, very good at what they do. I am a very happy customer. I will be a repeat customer and refer my friends there to get the same excellent and afforable service. super affordable... I will definitely take my car back and recommend Five Star Tires to my friends.. George is awesome... They really treat their customers well...very affordable, honest and talented with their work. Definitely 5 stars on every account.

Response from this business

88551– June 28, 2011 at 15:09:07 PDT

Thank You very much for this nice review and your business and your recomendations it means so much for us. We are very happy to take care of you anytime. Thank You, Thank You, Thank You,

06/20/11

Best Mechanic I have found in LA!

by inabi

I took my Black Nissan Xterra into Five Star Tires this past Saturday before they closed thinking that my car would be ready monday or Tuesday... Sunday morning George Tarakchyan (the manager) called me explaining what needed to be done to the car before even touching it that way we both make the best decision on repairs... I let him take care of it and my was ready within a couple of hours! It was great because he really explained everything wrong with my car and gave me different options on what I could do to fix the problem... And super affordable... I will definitely take my car back and recommend Five Star Tires to my friends.. George is awesome... They really treat their customers fairly :) Definitely 5 stars

Response from this business

88551– June 20, 2011 at 17:56:17 PDT

Thank You very much for this nice review and your time. And Thank You very much for coming in to our shop and giving us the business. We are here 7 days a week to take care of you.

05/18/11

Reliable and Fair!

by samell

I'm a first time car owner... it's a 1976 that needed to be inspected and worked on before I decided to be it. Mike and the guys at Five Star Tires were very fair and reasonable with me. They explained what needed to be done / what could wait and what everything would cost before they laid a finger on the car.

The prices were great and the service was quick. These guys treat you fairly.

Response from this business

88551– May 19, 2011 at 08:35:25 PDT

Thank You very much for your time that you write this great review and Thank You for your business. We do whats the best for our Customers we show our Customers what we replace or do to their cars. We never hide anything no reason to do.Thank You very much again.

05/08/11

5 Stars for Five Star Tires

by tonycali

True professionals, and incredible customer satisfaction. Mike took my Jeep in @ 8 am. They had an analysis done in about 1/2 hour. Mike pointed out repairs/suggestions (never once being pushy). Went into the main office(very clean). He did a parts and labor breakdown. Said he’d call me if anything else came up and/or just to let me know that things were moving along. He called @ 11:30 am. He said that the parts were ordered and that the price was actually going to be lower due to a part that wouldn’t be needed. Car was ready the next day (as estimated) and my car is running GREAT. Really impressed with their customer satisfaction and I would highly recommend Five Star Tires. It makes me feel really secure that I have a place that I can get professional, honest, and quality service for my car.

Thanks Mike and Five Star Tires

Response from this business

88551– May 09, 2011 at 08:28:58 PDT

We are here for you anytime, Anything that you need for your Jeep. I highly appreciate your nice review Thank You very much for your business.

We always provide 100% for our Customers and we treat them like friends.Thank you very much again.

05/06/11

Thanks.

by bobbyrose

I punctured a tire on my 2009 Challenger yesterday at about 5:58pm; I called and asked if they would stay open long enough for me to get there, about a mile away. They agreed and took care of me right away, dismounted the tire, plugged it, remounted and balanced in about 20 minutes for $30.00.

Thanks for taking care of me on short notice.

Response from this business

88551– May 09, 2011 at 08:20:34 PDT

We do anything possible, Thank You very much for your buiseness and this great review.

04/25/11

I Highly Recomend 5 Star Tires!

by NIkkiSchlitz

I've been taking my Jeep to 5 Star for oil changes for about a year and they are very fast and CHEAP! They do a great job and are very affordable.

My Jeep started having what seemed like major brake and/or transmission problems. I'm always nervous about taking my car anywhere for repairs because I'm a chick who does really know a whole lot about what goes on under the hood. But I brought my Jeep into 5 Star, they quickly found the problem & had my car all fixed and good to go in a few hours and it cost WAY less than I was expecting!

These guys do great work for affordable prices. What more can you ask for?

Response from this business

88551– April 26, 2011 at 17:58:02 PDT

Thank You very much for this very nice review and your business. We are here to do the best for our Customers. We threat our Customer like friends.

Thank You again we really appreciated.