Zena Day Spa & Nails

07/08/2008 Posted by pam1888

Xena did my eyebrows and quoted me over the phone a price of $375. When I got there, she upped the price and told me to "trust her." If she messed up my color, she would re-do it for free. Well, it turned out gray when it was supposed to be an orange brown to match my hair. When I called her 6 weeks later for the re-touch, she told me it was $75. When I actually got to her salon, she doubled the price to $150. She also did not correct my color enough. It still looks gray. She also was screaming at employees while tatooing my face and would not wait for the anesthesia to take affect and it hurt so bad, I was in tears. If she only waited 5 minutes for the anesthesia, it would have been numb. But she was in a such a rush, she did not care about my pain.

Cons: Awful

03/28/2008 Posted by Amychiro

I have been Visiting this spa for the past year and they are the best in all they do! The Facials are outstanding with immediate results! If you have not had a manicure or pedicure from them your really missing out. As to the other writer's you propably have not been to a real spa they cost WAY more then the Zena Spa. Not only are their prices reasonable but they have the best friendly, family like atmosphere you can't get any where else. So if your ready for a relaxing experience you can not get any where else you must visit The Zena Spa!

Pros: Outstanding services and products, superb customer service skills

Cons: traffic on Culver Blvd.

03/28/2008 Posted by 666tony

I go to this shop for the past four month and I am very happy with there service, and I don’t like it when people just bad mouth a business. I don’t think you can please everyone but at least if you’re not happy you can complain to the manger or the supervisor and see what they would say if your not happy with there respond. Then you can bad mouth it. Since I love this store I told the owner about this promo deal and she had explain that They had a promotion company that sold some promotion certificate and the customer thought they will get everything for free because they paid $57.00 for 4 visits but this promotion only provide minimal trial service its not full service if the client want a full service they can pay the deference of the cost and if they don’t like, they can return it to the promo company. If you have the promotion package please read the bonus on the side before your service and see if this is for you. Other wise you can ask for marina miya or lorin they provide great service.

03/22/2008 Posted by cartoonbetty

Same bad experience as many others so I wasn't going to bother posting til I noted that the positive postings all read about the same (mentioning things like english speaking staff -- who cares? and how critics don't understand the promotional material) so obviously the owners are trying to pump up their ratings. I had the promo too. Had to bring it in with handwritten notes made by the staff to get even minimal service. Staff attemped upselling before I even said hello or made my appointment. Same painful bad manicure and ped and manicurist was eating a sandwich as he did my nails. Many other places nearby with much better service. Don't bother. Update: 4/4/09 less than one week after posting my negative review two glowing reviews magically appear on the same date? More proof that staff is falsely inflating ratings

Pros: interesting decor

Cons: terrible staff with poor skills

03/20/2008 Posted by surfgirl888

the place is a rip off - they quoted me 2 different prices (and charged me highest of course) ... they act like they are gods gift to the spa business. I doubt if they sanitize - they could care less about their patrons.

Pros: none

Cons: everything

02/29/2008 Posted by JenLipton

Lorin, the owner, is very knowledgeable about many aspects of her salon. She can tell you anything you need to know about permanent makeup, laser hair removal, all types of options. She is an artist at heart, so you know that your permanent makeup will look good and last! She is very fair with pricing. She even made my eyelashes look longer and curl up without having to use fake ones. And the pricing was fair. She is friendly and makes you feel at home when you are at her salon. I highly recommend calling her up and setting up at least a consultation. I visit her regularly for my mani pedi as well.

02/29/2008 Posted by robindsstudent

They had a woman give me a pedicure who had clearly never seen a foot before, she cut my toe and did a horrible job painting. I am not particularly assertive when it comes to these types of things but I had another woman at the salon repaint my nails and they were still horrible. Don't do it.

02/19/2008 Posted by luky777

I went there to do get a manicure and pedicure and got also a great facial I loved it she was great she helped met with my acne and my break out, I did not even feel the extraction , it was really great facial, not only that they did my eyelash extension and loved them they look so natural. And marina did my Brazilian wax that girl was amazing it took her 10 mints, I was in and out so fast her hand was amazing and boyfriend love it. this place is my favorite place. Finally there is nail spa with multi nationality and all staff speak great English you will love, love love it..

Pros: great service, great prices friendly staff, very very clean

02/19/2008 Posted by love3000

II have been going there for almost 3 month my nails are growing I did there nail hardener program this stuff really works my nails never grew this long in my life. I also got lazar hair removal and after 4 treatment in under my arm hair is gone. Also I got my eyebrows Perment make up and truly lorine is an artist she is very informative and she really knows her thing

02/07/2008 Posted by Peaches4777

I got my eyeliner done by Lauren and she did an amazing job. That woman is very talented and has great coordination. I'd recommend her to anyone.