11/29/08

Not just data savers, LIFE SAVERS!

by WebbyGirl

When my computer died, I was completely at a loss. My computer knowledge is limited to software -- what happens inside the magic black box is a mystery to me. I had also heard horror stories from people who had used other, nationally-known companies about poor service and the length of time it took for those companies to resolve issues.

As a new customer, I was impressed at how fast Jacob was able to work me into his schedule and how flexible the scheduling was. What a refreshing change -- a company that comes to me when it's convenient for me!!! Since I live alone, I was a little nervous about having a stranger from a company I found on the internet come to my house, but Jacob immediately put me at ease. He was very professional and I felt that I could trust the advice he was giving me. Jacob was able to recover my data and helped me make good decisions about the new computer I bought.

After getting my new computer, I discovered that my entire music library ($600+ value) had been hiding in an unusual, random place on my old computer's hard drive and had not been included in the data recovery. Jacob immediately responded and was able to find it after some extensive, patient searching. I now have absolutely everything on my computer that I did before.

I feel that the amount I paid for the diagnostic service, data back up and my new external hard drive would have been a bargain, even without the personal, in-home service. I couldn't be happier with the service I received and will recommend Jacob and Rent-A-Geek to all my friends and family.

• Pros: Fast, in-home service, flexible scheduling, knowledge, great value
• Cons: none

11/12/08

Great Customer Service

by jgl411

I am dependent on my computer and get frustrated when it doesn't work right. It was acting up so I decided to bite the bullet and get help. I emailed Rent A Geek LA based on online reviews. They called right away to set up an appointment. Their computer consultant Jacob came and worked on my computer. He was knowledgeable, fast and took time to explain things. Rather than working on my computer, collecting his fee and disappearing, he made sure that I was satisfied and not experiencing any problems. When I experienced further problems, he was accessible and went the extra mile to make things convenient by picking up my computer at my office. When I called with connection problems in the evening he patiently explained how to resolve things. I am impressed with the high level of customer service I received. I'm also happy since my computer works better than ever!

• Pros: Great customer service, knowledgeable, quick, accessible, patient

09/30/08

A lifesaver for the luddite designer

by ecinerevita

I'm highly dependent on technology, but absolutely clueless about how to fix it. I work from home on my G5 iMac, which is about three years old but still a steady machine. Until she started randomly shutting off, and turning back on. Something out of a horror film I tell you. And the most horrifying thing was that I was utterly helpless.

I had found Rent A Geek on yelp a month ago, when I was thinking about having someone give her a little tune up. Now I called in a controlled panic, while looking up prices on a new system. Much rather do the repair!

Ben was really wonderful. He explained some possible causes and over two days walked me through some troubleshooting over the phone. If he was laughing at my ignorant questions, he didn't show it. He was very kind and from what I can tell at this point, the problem seems to have been fixed. If it does turn out to be something more serious than can be repaired over a phone line, you can bet I will be calling Rent A Geek again and anytime I might need tech support.

Thank you Ben!

• Pros: friendly service, helpful advice, knowledgeable people
• Cons: none!

09/17/08

Excellent help!

by joedungan

I like Rent-A-Geek. Knowledgeable, personable, prompt, reasonable prices. i called them up, saw them later that day. The techie who helped me was easy to talk to, explained what he was doing every step of the way, and the "why" behind his thinking. And the price was less than I expected. How do you beat that?

09/08/08

best geek service in town!

by gregthebeaner100

the customer service is at its highes level. great people to do business with. best geek service in town!

08/13/08

Class act and great professional service

by DrJay1

This service works and works well. The owner (who serviced us himself when a technician was not available at the last moment) is committed to fixiing the problem , explaining the problem, and folowing up to be sure that his customers are satisfied. He quickly figured out what was going wrong and corrected it. He also did some fine tuning to our notebook computer. He arrived exactly on time and made sure that all our questions were answered before leaving. This is a great service that we will use again - if anything else goes wrong with our computer - or its virus protection.

• Pros: Great service/ professional operation
• Cons: None

08/08/08

Best Website/Computer Assistance

by Photobubble

In the entertainment business they say out of "fast, cheap, and good" you can only ever get two out of three. Rent-A-Geek was all three. Well, relatively inexpensive, but a great value for smaller companies like ours to be able to tap into major league expertise with excellent client relations for a very reasonable price. Our web issues were solved with an absolute minimum of folderol and a maximum of skill and insight. Ben solved our problems quickly and efficiently. Out of 5 stars I give Rent-A-Geek a 10.

08/05/08

Great service, very reasonable price!

by theycallmeArdo

I've used Rent a Geek a few times now and have been very pleased each time with the service they have provided me. They are very accommodating with times and very personable. They took extra time, without being paid, to explain to me why my computer was misbehaving and how I can go about fixing it myself in the future. I've recommended them to several of my friends and co-workers and everyone has had a good experience with them.

07/30/08

Rent-A-Geek Los Angeles

by WORDTV

Rent-a-Geek LA's Ben Sigman is one of the most knowledgeable computer aides I've ever worked with. Friendly, too! Makes repairs, additions to software, designs and tech repairs with astonishing speed. His hands are a blur, but he also makes understanding what he's doing simple enough for non-geeks. A real find!!

07/27/08

Rent a geek- Los Angeles

by jrbrodey

Best service I have ever had from computer repair. He came to my office was extremely responsive, efficient and reasonably priced, Solved a problem that I had struggled with for months in minutes.