Massage Therapy Center, Inc.
West Los Angeles, CA 90025
Phone: (424) 901-0880
03/15/2008 Posted by ravendreamer
I have been to this spa only for facials. I really think Faith is one of the sweetest people I have ever met. However, I feel like there is a miscommunication between the front desk staff and the therapists. Often she doesn't know I am waiting for her which can cause confusion and stress because I am not sure if I should wait in the lounge or in the facial room but you can't ask the front desk because you aren't supposed to go out in your robe! Also, I wish you didn't have to "rig" the steam room. Usually you have to let it "air out" for a while and then turn up the temperature but it takes so long to steam that I usually go without. Also, I wish the front desk staff was a bit more knowledgable about prices and any discount cards along with figuring out their computer. Its very frustrating to have the same problems every time I check out after being so relaxed from my facial. Now for all the fantastic things: The ladies room is always clean and overstocked with slippers, cozy comfy robes, hair ties, towels in all sorts of sizes, all sorts of toiletries and most importantly...I love the cucumber water. I love the shower too and the toilet area is always spotless. I really love the decor. So serene. I feel so great when I leave there minus the front desk issues. Mark, the manager, (I think that is his name.) usually sorts everything out which is nice but it usually happens days later because he isn't always there. He is super customer service oriented. I highly recommend this place!
Pros: Great facials, decor, atmosphere, toiletries, comfort, love the secure lockers.
Cons: Front desk staff confused and do not notify therapist of guests arrival.
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