La Brea Plaza Dry Cleaners
Los Angeles, CA 90028
Phone: (323) 850-5442
06/30/2008 Posted by mhb1954
I have been using this dry cleaner for 18 months. They charge more than most cleaners, and their work is really about the same as others. Then I ran into a problem: they laundered a very expensive dress shirt that I explicitly wanted dry cleaned. The results were unfortunate. Their laundry took all of the brilliance and life out of that shirt: the color has been dulled and all I got from them were excuses. I demanded that they dry clean it (because it was covered with light colored lint from other shirts, I suspect), and when I went in to pick it up, I continued to receive a litany of excuses about how "the plant made a mistake," and I know better. Then when I was reaching for the shirt, I was indignantly told that "I hope that this is good for you and that you stop complaining." I about fell over when I heard that. When I threatened that if the shirt wasn't up to my partner's liking, that the cleaner may be asked to replace it, further indignation. For the most part, the shop refused to acknowlegde that it was responsible. I would never go back to this place with clothing that I cared about.
Pros: Location, location, location
Cons: Results, results, results
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