West Coast Chief Repair, Inc.

09/29/09

Home Waranties Are a Big Mistake

by FixItIn2012

Where do I start? The first mistake I made was signing up for a home warranty with Total Protect Home Warranty through my mortgage company. One of the most dishonest companies I have ever dealt with! My oven was giving me some error messages. Called Total Protect. Had to call West Coach Chief Repair myself and pay them a $75 deductible. Had to wait while they ordered the part. They installed it, and then a week later, the SAME ERROR codes appeared. They did NOT honor their 90 days parts and 30 days labor guarantee and wanted to charge me an ADDITIONAL $75 for another part. So they MISDIAGNOSE the problem in the first place and then wanted to charge me twice to have it fixed. I said okay, call me back when the new part arrived. THEY NEVER CALLED BACK. I'm sure they figured out that they would not be reimpbursed by the Home Warranty company so they're comfortable with screwing their customer. NEVER AGAIN!

• Pros: I only lost $75 to them
• Cons: Dishonest, Misdiagnosed problem, Terrible Customer Service

08/28/09

2 for 2, reliable A/C repair company!

by ScottmE7

One of our 5 ton A/C units broke down about a month ago and we had West Coast Chief come out to fix it. It was a complicated repair but they know what they’re doing – the unit was fixed in 2 days (required 3 trips). People at West Coast were also very understanding. The unit broke in the middle of a heat wave and they promptly dispatched their technician to fix it, so we didn’t have to wait for days, it was getting pretty close to 100 degrees inside.

Now, a month later, another heat wave comes around and our other 5 ton unit takes a dive. West Coast was here in under 3 hours and the unit was back up and running an hour later. Very professional outfit. Would gladly recommend and use again in the future. Semper Fi!

• Pros: Very professional and knowledgeable. Fair prices.
• Cons: None

08/04/09

Smart Repair Guy - Great Refrigerator Repair

by MichaelB

My whirlpool refrigerator was leaking, constantly running and making noise. Food inside the refrigerator portion was not keeping cool.

Tech came out - found a tare in the door gasket (rubber seal between the fridge and the door). Had a replacement part in his truck.

He replaced the gasket and gave us some tips on how to help keep the fridge cool during hot summers and showed us how to clean the condenser coils which helps with conserving electricity.

Can't complain about these guys.

• Pros: Tech Knew what he was talking about

08/03/09

Great Company

by GarySt

West Coast Chief has performed several repairs in my home and I was very pleased with the service each time. They helps you think of options and ways to get things done with less money, without compromising quality which I found amazing of somebody in this kind of business. The company has been extremely honest, easy to work with and clearly explains the necessary repairs. I plan to continue to use West Coast Chief in the future and I recommend them to anyone.

• Pros: Professional service
• Cons: None

08/03/09

Highly professional, ethical, trustworthy company

by LidiaS

Highly professional, ethical, trustworthy company. The first company I hired could not find the problem with the unit but West Coast Chief did. Their technician showed up on time and was able to identify the problem in a timely manner. Their quick response and excellent pricing has benefited us .West Coast Chief has a great staff who conduct themselves with professionalism, attention to detail and great service. I have been using West Coast Chief for the last three years and am completely satisfied with their service.

07/14/09

used refrigerator purchased by West Coast blew out fuse

by sylviabarrera

i'm open to the possibility of replacing the used refrigerator but i wish they would offer me the option of getting my money back. sure they can charge me for transportation and the visit but at least give an option, right?

for now they get a poor rating, but if they give me a better refrigerator and it lasts past a few months, then I'll come back and change it. but for now I'm not happy at all. I had to through out all the food I had, and haven't had a refrigerator in 3 days just trying to figure this out.

sb_in_LA

• Pros: they will replace it with a simular model
• Cons: i can't get my money back even though it's under warrenty

07/13/09

My highest recommendation

by julkee

Gosh, I really don't understand the terrible reviews. My experience with West Coast Chief repair was amazing! The staff is super nice and very knowledgeable. My a/c broke, I made a call and within an hour the technician was at my house and fixed our problem! The price was very reasonable! Thank you West Coast Chief Repair! I highly recommend this company to everyone!

• Pros: Great prices, reliable and honest
• Cons: none

07/13/09

Great Service, Great Price

by acua22

They have great hours, same day service, friendly, and great prices. I even shopped around and after others gave me huge estimates, WC wa the best. I had a great experience with them. They are reliable and fixed my a/c in a flash. They get my five stars!!!

• Pros: Great Service, Great Price
• Cons: None

07/11/09

Honest Service Guy/Good Service

by bass2706

Here's my review to this company. It was 8:30am, July 4th and I have people coming over to my house to celebrate. My A/C stoppped working that morning. I started to panic. I know there will be no service company that will be able to come same day knowing the fact that its HOLIDAY. I searched for company on-line and didnt find anyone open but West Coast Appliance. Although I saw a lot of bad reviews, I still tried their service. I called and told the guy that its an emergency and I need someone to come over before noon-sounds too demanding. He told me that he'll call me back to check if theres someone to come and service my A/C. Luckyly after 10 min he called me back. He scheduled me from 11-1pm same day. The service guy showed up like around 12nn. He checked the my A/C and find out that the fuse is bad and needs replacement. Guess how much they charge me $55.00. Im not sure if this is too much or just right. Knowing its holiday $55 seems to be reasonable for me. The service guy could probably ask for more and I will pay him regardless since I dont know anything about appliances. What I am saying here-the service guy from West Coast Appliance is honest and dependable. He finished the job in 20 min.

I think this company have more bad reviews than good reviews i would say. But its worth to try-like my story. I would give them 5 star and recommend this company to my friends and family.

• Pros: Accurate and Honest
• Cons: I cant think of Any Cons

07/10/09

HORRIBLE CUSTOMER SERVICE - DON'T USE

by adm210

Spent two afternoons in a row waiting for them during my given service windows. The first night they never showed and I called them 40 minutes after my window was done.

The second night - after I was assured it wouldn't happen again - the same thing happened. They were going to get to me 20 minutes after my window. They explained it with traffic, but then you should have called when you realized you wouldn't make the window, not after the service window expires.

Unless you have tons of time to spare waiting for them when they likely will not show...please DO NOT USE THEM!

• Cons: No Show Appointments