Four Seasons Cleaners-Laundry
West Hollywood, CA 90046-5009
Phone: (323) 654-5189
07/01/2008 Posted by ilevin
I took a dress I needed to have altered there for a special occasion because I read all of the good reviews from this site. From the moment I arrived the woman rushed me around and I had ask her to slow down just so she could listen to what I was requesting. I told her I needed the dress 3 days later because I was going out of town and she assured me it would be ready. When I picked it up the women who worked on the dress uncrossed the straps instead of shortening them!! As a result the straps were way too long and the dress looked terrible! One of the men who was working agreed to fix it in a rush (i had to go to the airport later that night). When I came back for it I didn't have time to try it on, I just had to grab it and run. When I finally tried on the dress I saw that instead of correcting their error, the man just shortened the straps!! Because he cut off so much material the dress was completely ruined! I was devastated. I tried calling the owner to tell her what happened and ask for a refund but she totally gave me the run around. She refused to give me a refund even though she saw how the dress was wrecked. When I took my dress here I thought this place was supposed to be professional and have reliable service but I was completely wrong. I never got the $65 back and was left with a ruined dress. I can't vouch for their dry cleaning but DON'T expect to get good results on alterations.
Pros: absolutely none.
Cons: Ruined my clothes and owner was unapologetic, overpriced
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