Blueprint

05/06/2008 Posted by evolplums

We have purchased more than a few items from this store and over the last year their prices have increased and their is no customer service to be found ! they are so happy for you to spend your money and have you wait for your furniture for a really, really long time. they said 2 weeks.....HA! Its been 3 months. It would be worth it if the money I gave them was growing interest while I wait. They don't call you either to tell you the delay, you must call them to find out when its arriving and then you are lucky if you get a straight answer. Good store gone BAD....seriously sad. I recommend that you don't waste your time.

04/14/2008 Posted by sadielizz

BEWARE!!!!!! We purchased our sofa from blueprint and was told it would take 3 months to arrive - it took 4 months to arrive. We decided to pick up the couch ourselves. the only assembly was to attach the legs. What should have taken an hour, took 3 hours due to the crumby workmanship. The sinkers where the screws should be screwed into were covered with fabric, and when trying to screw in the screws fabric would become caught and prevent the screw from fully being screwed in. In some cases there were staples inside the sinkers preventing the screw from going in properly. Eventually one screw got so caught that when we removed it, the entire sinker came out from the plywood. So I called the customer service, Bill. No customer service skills, would be better suited as a tow truck driver or parking enforcer. He said that if we had the sofa delivered that they would cover the fix, but since we took it home ourselves it would cost $85 for someone to come out and fix it. This policy was not stated to us when we were asked if we wanted delivery. While Bill claims they back their product, clearly they don't. They don't believe the customer, they are rude and reactionary and won't work with you. It's almost as if they deal with this kind of problem often, hmmmmmm. (please see other blueprint reviews) After we purchased our sofa and were waiting for delivery, I looked at previous reviews on citysearch and was hopeful we wouldn't have one of the horrible experiences. We did and we won't buy anything from them again. We will tell everyone we know how horrible they are when it comes to service after the sale. What would have been a $20 labor expense for them to fix one sinker and make 'customers for life', may now cost them more in furniture sales lost from us and our friends.

Pros: pretty furniture

Cons: customer service after the sale & workmanship

03/30/2008 Posted by janedoe597

I love the spiteful comments regarding Blueprint, #1 The furniture is kind of placed where they have room, but they have limited space on Beverly blvd. and I personally would rather have more to choose from then perfect aesthetics. But when it comes down to I did not see Blueprints true colors until 10 days ago I ordered a custom couch from them. They were great through the whole process and the couch was ready in 9 days in custom size and design, which was 5 months sooner than the more expensive BoConcept was. The couch is great and the service is worth returning for, if you can get there attention.

Pros: Great Price, Great Design, Great turn around time.

Cons: Parking is Terrible

03/13/2008 Posted by kshop

Cool store. Cheap prices. Easy going and knowledgeable sales staff. They're busy but I can see why!

Pros: cheap cool stuff!!

Cons: can get busy...

03/13/2008 Posted by charchar1234

I was in the market for a new sofa sectional. After trolling through the many beautiful furniture stores on Beverly, (Diva, Armani, Poliform, etc..) I found myself in as state of depression from sticker shock. I am not of the select few who can afford $15000 (kid you not!) on a single sofa from one of the stores mentioned. So my friend who is a set decorator (professional shopper) recommended Blueprint. She's been using them for years for her set rentals. Their designs are fresh and modern. They had the sectional I was looking for on the floor. And I was pleasantly surprised by the price. ($1800, in leather!) It was in stock, so I was sitting on it at home 4 days latter. The service was helpful and pleasant, in the no pressure variety. Will return for a coffee table. Happy happy happy!

Pros: PRICES! Great selection! No pressure sale staff. Pieces actually in stock.

Cons: Some what victims of their popularity. The place was slammed on saturday.

02/20/2008 Posted by sjoelle

Yes, the store has great knockoffs of Italian furniture that I otherwise couldn't afford. But you're getting what you pay for. My couch was scratched and off center and they've tried replacing it four times now but it still hasn't worked out! they also are very unhelpful in the store. I later heard about H.D. Buttercup, which is 1000 times better. Had I know about Buttercup before I would never have visited blueprint, and I suggest you don't either.

Pros: Cheap

Cons: Poor quality, bad service

0 out of 1 people found this review helpful

11/09/2007 Posted by brainfreezz

Got treated so bad, service was horrible and will never go back.... They have a big selection but it looks bad like its just thrown in the show room

Pros: cheap

Cons: cheap, service, setup

0 out of 1 people found this review helpful

02/04/2007 Posted by lindapollari

I've purchased several pieces at Blueprint, including Lem Piston stools at a great price (much lower than Design Within Reach). Yes, there are many bad knock-offs in the store, particularly in the Barcelona/Pavilion chairs, but I wouldn't buy a Barcelona chair at Blueprint. So all of you who are whining (in the other posted reviews) should get educated. I've found the service just fine for my taste as well. I don't want anyone following me around the store. Just go to the desk and ask for assistance when you need it.

0 out of 1 people found this review helpful

02/01/2007 Posted by janicebarthelemy

Everything you will read before this and probably after is true! They promise you everything for the sale and only deliver attitude. Here's the topper - I bought 2 barcelona chairs that were promised before Christmas. Not only did I not get them on time, but they gave me a cheaper version of the chair I purchased. Unfortunately they all look the same but the ones I ordered were stainless steel frames, aniline leather, etc. Instead I got aluminum tubing and cheap leather. I only realized it after I party I threw when the next day both chairs were 3 inches lower and bent on one side! Their response - honest mistake, no apology no refund nothing. I am still waiting for their replacement. Word of advise - go elsewhere.

Pros: Nothing, you can find the same elsewhere

Cons: Everything

1 out of 1 people found this review helpful

01/16/2007 Posted by farwestkid

Blueprint has a nice selection of furniture at cheap prices. Most pieces are veneer on particle board, but look nice. However, their customer service is terrible. I was there with about six other couples in the store. There were four salespeople just sitting behind their front counter not helping anyone. I had to go and ask them for help. Three of the four salespeople avoided eye contact, while one was actually forced to work. The salesperson who "helped" me was very indifferent and acted as though I was a bother to him. I will never return again. Believe the other reviews when it comes to customer service. It's true that it's abhorent.

Pros: selection, prices, location

Cons: customer service

1 out of 1 people found this review helpful