Blueprint
Los Angeles, CA 90048-2631
Phone: (323) 653-2439
04/14/2008 Posted by sadielizz
BEWARE!!!!!! We purchased our sofa from blueprint and was told it would take 3 months to arrive - it took 4 months to arrive. We decided to pick up the couch ourselves. the only assembly was to attach the legs. What should have taken an hour, took 3 hours due to the crumby workmanship. The sinkers where the screws should be screwed into were covered with fabric, and when trying to screw in the screws fabric would become caught and prevent the screw from fully being screwed in. In some cases there were staples inside the sinkers preventing the screw from going in properly. Eventually one screw got so caught that when we removed it, the entire sinker came out from the plywood. So I called the customer service, Bill. No customer service skills, would be better suited as a tow truck driver or parking enforcer. He said that if we had the sofa delivered that they would cover the fix, but since we took it home ourselves it would cost $85 for someone to come out and fix it. This policy was not stated to us when we were asked if we wanted delivery. While Bill claims they back their product, clearly they don't. They don't believe the customer, they are rude and reactionary and won't work with you. It's almost as if they deal with this kind of problem often, hmmmmmm. (please see other blueprint reviews) After we purchased our sofa and were waiting for delivery, I looked at previous reviews on citysearch and was hopeful we wouldn't have one of the horrible experiences. We did and we won't buy anything from them again. We will tell everyone we know how horrible they are when it comes to service after the sale. What would have been a $20 labor expense for them to fix one sinker and make 'customers for life', may now cost them more in furniture sales lost from us and our friends.
Pros: pretty furniture
Cons: customer service after the sale & workmanship
Write a review and share your thoughts with others
