German Italian Motor Car Co.
Los Angeles, CA 90034
Phone: (310) 845-9772
06/30/2007 Posted by aguillen4781
AWFUL customer service. I called in to get a price quote for labor on my car since I already had the parts that I needed. The man who answered the phone was very rude to me. I told him the parts that I needed changed and he kept on asking me why I had purchased those parts even though I had already explained to him that I had a mechanic from an auto shop run a diagnostic on my car. He insisted that he would have to run his own diagnostic on my car though I had already had that done. He also said that I would have to wait til Monday because even if I came in today (Saturday) he would not be able to get the parts for my car until Monday. (Someone wasn't listening because I said about three times in the conversation that I already had the parts). I just really did not appreciate how he spoke to me. He kept on questioning me in everything that I said even though I kept repeating that I had gotten all my information from a mechanic. It's not like I just randomly looked it up on the internet. Once he finally understood that I already had the two parts in my possession, he asked "If you already have the parts, then why don't you just change it yourself?!" Well...because I'm not a mechanic!!! I don't know if he was being sexist just because I'm a woman or what his deal is but I am sure as heck not patronizing this establishment and I hope that guy adjusts his attitude for the sake of his existing customers.
2 out of 3 people found this review helpful
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