Reviews & Ratings for Crate & Barrel

07/04/10

Great store!

by VL57

Crate & Barrel is a great store I like to go to when I am shopping for items for my house.

They have a large selection of home decor products and accessories (candles, candleholders, lamps, rugs, office accessories, vases...), kitchen items and cool gadgets (bowls, knives, cutting boards, platters, bbq essentials...), storage boxes, bed & bath accessories... you name it you find it!

The staff is pretty helpful and friendly, too. I ordered outdoor furniture for my patio (teak table/teak chairs, sunbrella umbrellas, outdoor lounge chairs) and some furniture for my guest bedroom and I must say that their customer service is impeccable (everything I ordered got delivered on time).

There is parking right underneath the building which is very convenient.

• Pros: Product selection, prices, knowledgeable & friendly staff

Home-furnishings wonderland stocks contemporary housewares for tabletop, kitchen, living room and more; in-store and online registry makes gift giving easy.

by Contributor

In Short
This specialty-housewares chain offers an enticing mix of seasonal and year-round goods: kitchenware, bone china and earthenware dishes, bath accessories, throw pillows, glassware of all shapes and purposes. Most items boast clean lines and an urban-contemporary twist, setting the merchandise apart from more rustic competitors like Pottery Barn and Restoration Hardware. The variety of available styles--from country kitchen to urban contemporary--will satisfy many tastes.

03/10/08

Unbelievable customer service despite being a huge chain

by denag

I ordered 3 custom furniture pieces (their furniture and I picked the fabric). My sales associate Sonja went so above and beyond. Not only was she knowledgeable about everything regarding custom orders but her follow up is amazing. After the manufacturer messed up the original fabric that I purchased in an LA Fabric store, Sonja went to the store on her day off to ensure that the fabric the manufacturer now had to purchase in order to complete my custom job was from the same dye lot and would perfectly match. She kept me updated along the way and ensured that manufacturer worked along w/ Crate & Barrel to ensure I was taken care of for the significant inconveniences I experienced. The management team at C & B did their best as well to have someone check my pieces at the warehouse to ensure they?d arrive perfectly. I would definitely purchase from them again even though I?m sure my order had more freakish problems at the manufacturer than normal. (The staff even confirmed this).

• Pros: Truly amazing customer service from Sonja and the Assistant Manager
• Cons: The furniture manufacturer messed up my order - but C&B had it fixed perfectly